Clerk Telephonist

Band 2

**Main area**
- Intergrated Sexual Health Services
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Full time
- Home or remote working

37.5 hours per week (Mon-Fri hours to be discussed at interview)
- **Job ref**
- 164-5180928**Site**
- City Campus
- **Town**
- Nottingham
- **Salary**
- £22,383 per annum
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Job overview

We are looking to recruit 2 full time telephonists to provide comprehensive administrative support to our busy Contact Centre. You will gather sensitive information to book patients into the appropriate appointment slots whilst ensuring efficient and sensitive communication at all times. You will help us to organise and administer activities in line with agreed service priorities.

This can be a hybrid role which can be done off site at home. You will be required to come on site for training, various workshops and as per Service needs (to be agreed by line manager).

Main duties of the job

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert

You will need to be confident, self-motivated with excellent organisational and IT skills and be able to prioritise your workload effectively to meet deadlines whilst ensuring a high standard of service is maintained.

We expect you to be able to work under pressure with the ability to use your judgement and initiative to prioritise the urgency of particular requests within our defined guidelines.

Working for our organisation

Sexual Health Services provide services in many locations throughout Nottinghamshire. We provide a comprehensive contraception and sexual health service to a multicultural community of all ages.

Our services are highly confidential and of a very sensitive nature and therefore our staff must be able to reflect this. You will need to work between the City Hospital Campus and Victoria Health Centre throughout the week along with Community clinics as necessary.

We work weekdays and evenings, it will be expected to work some evening shifts and approximately 1 in 8 Saturday's (hours 9:30-2pm).

Detailed job description and main responsibilities

Please see the attached the Job Description and Person Specification for key duties and responsibilities.

Person specification

Training and Qualification

Essential criteria
- GCSE or Equivalent Grade C or above Maths and English Language
- Good computer skills with a working knowledge of Microsoft Word

Desirable criteria
- NVQ 2 in Customer care / Administration

Experience

Essential criteria
- Previous reception and clerical experience
- Experience of dealing with the general public

Desirable criteria
- Working in the NHS

Communication and relationship skills

Essential criteria
- Good communication skills, both verbal and written.

Analytical and Judgement skills

Essential criteria
- Exercise judgement and know when to seek advice when dealing with patient enquiries.
- Understand the importance of confidentiality

Planning and Organisation skills

Essential criteria
- Planning and organisation of routine tasks.
- Ability to prioritise own tasks.
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Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the **Occupational Health Department **confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated pro