Aftercare Administrator

Aftercare Administrator
- Principal Accountabilities

Client Estimates:

- Receive estimates from brand workshops and regenerate them for client understanding, accurately calculating any monies owed
- Manage inbound and outbound flow of repair estimates, ensuring SLA’s are met and chasing brands for updates when needed
- Be fully conversant with internal booking in systems (SVC/Bizagi), with ability to troubleshoot issues as and when they arise
- Proceeding, declining, or amending any work required with the brand on the original estimate, as per the clients’ wishes
- Build and maintain fruitful relationships with external brand partners, in order to expedite exceptional cases and foster collaborative working

General Administration:

- Answering the office phone to general queries from clients based on estimates provided, and uploading all relevant updates and information onto the central Bizagi system
- Supporting the Management Team with queries regarding estimates or clients
- Maintain the internal Post Tracker, and accurate data entry across all interfaces
- Maintain and update all internal contact and pricing documents to ensure accuracy of information

Additional Information:
Time Type:
Permanent

Department:
Fine Watches Aftercare (Own Bought) (Alice Austin (Inherited))