Furniture Specialist

We’re currently looking for a full time Furniture Specialist to join our welcoming and close-knit Harrods family in our Furniture department. If you are a luxury home décor enthusiast with an eye for detail and product specifications, passionate about exceptional customer service, and confident using technology (ordering systems, MS Excel etc.) this is the perfect opportunity for you.

**About the Role**

As a Furniture Specialist, you’ll be responsible for providing world-class, personal customer service and demonstrating
exceptional product knowledge. You will proactively build a loyal client database and you will accurately process Furniture orders and continuously drive and convert leads to achieve business goals.

Your core responsibilities will be selling Furniture and bringing the customers vision to life through using your product knowledge and service skills. You will collaborate with Private and Personal Shopping, along with our Harrods Interior Design Team. You will take ownership and be accountable for Furniture orders from start to finish, including aftercare, in order to maintain exceptional levels of customer service.

In return, you’ll enjoy a package that includes an annual salary of £30,160 and access to a competitive commission scheme, a company pension, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

**About You**

You will ideally have experience working in a furniture & lifestyle environment with a premium or luxury retailer. You’ll be responsible for providing a world-class, personal customer service, demonstrating exceptional product knowledge, and building quality customer relationships to achieve business goals whilst being an ambassador for the values and Harrods brand.

You’ll also
- Proactively engage with all clients and put the customer journey at the heart of what you do. It is essential to
- understand the customers’ needs and requirements and use our processes correctly to support the customer
- experience. This may include arranging/attending site visits and site surveys and working with your brand to provide
- bespoke options.
- You will inspire customers through our carefully curated showrooms, catalogues and presentations. By offering
- alternative fabrics and viable design solutions, through full consultations, you will ensure that each client is fully
- aware of our range of products and services.
- You will dedicate all attention and resources in order to exceed client’s expectations. With excellent listening skills
- and the ability to adapt to fast-changing situations you will be proactive in finding solutions and tailoring individual
- experiences.
- You will be an excellent communicator following up on each lead and every sale in addition to keeping clients
- regularly informed of their order status. You will therefore be well placed to make further recommendations and
- add on sales should the opportunity arise.
- You will be responsible for every aspect of the customer journey and operational processes. You will be in constant
- contact with relevant stakeholders (e.g. Vendors, Fulfilment, Buying, Export, Transactions services, Customer
- Service and Warehouse Delivery Team) and concession partners to ensure all orders are processed accurately and
- meet the customers’ requirements. Each order will prioritise client expectations and will be processed efficiently
- and within the estimated lead time. You will execute all of the administrative work in line with GDPR regulations
- An industry expert, you are constantly following the furniture business and are aware of the latest industry trends.

**About Us**

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

**Our Promise to You**

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

**Uniquely You**

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.