Consumer Law Complaints Executive
3 days ago
Hoop Professional Services are working with a well known organisation who are currently looking for a full time, permanent Consumer Law Complaints Executive to join them in office in Cardiff.
This role will provide support within the trusted Traders team handling complaints from customers and facilitating resolutions.
Responsibilities include:
- Handling a pipeline of customer queries and complaints.
- Manage escalated complaints to completion.
- Provide follow up after-care with the customer and handle any on going queries.
- Pre-screen complaints before escalating to relevant teams.
- Capture all data accurately from customers via Salesforce and other internal systems
- Protect the brands integrity by escalating legal or reputational issues as appropriate
- Receive all relevant inbound calls
- Provide excellent customer service throughout
- Built customer relationships
Person specification:
- Previous complains or customer service experience
- An understanding of consumer law (either through work or study)
- Strong customer service skills
- Good systems and IT knowledge
- Can work to targets
- Has experience working in high pressured environments
The Cardiff office is a really friendly environment, the team and management are flexible, supportive and provide excellent training, the offices are really modern and a great place to work (the role is hybrid in the office once or twice a week) and theyhave some amazing benefits including:
- 28 days annual leave plus bank holiday
- 35 hour working weeks
- Award winning pension scheme
- Discount offers
- Healthcare insurance
- Private medical insurance
- Annual Bonus
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