Hotel Team Leader

1 month ago

Leighton Buzzard, United Kingdom J D Wetherspoon plc Full time

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests. To supervise, train and motivate others, with the key aim of retaining and attracting new customers.
- Assist in ensuring the highest consistent standards of CQSMA* are achieved on every shift
- Provide excellent customer service at all times with the key aim of retaining customers and attracting new customers and be accountable for every guests comfort and safety
- Deal with any customer complaints in a polite and professional manner in line with Company policy
- Maintain knowledge of all company promotions and hotel pricing in order to provide information to guests on request and ensure the correct POS materials are on display
- Manage and maintain the administration of all reservations, cancellations and no-show in line with the company policy
- Propose and implement effective marketing strategies to maximise room occupancy levels
- Complete all daily administration tasks as required
- Ensure all bedrooms/conference rooms and area's within your responsibility are checked thoroughly at the end of every shift and confirm that they meet the standards set by the company
- Maintain the correct handling of all soiled linen and ensure that every bedroom has the correct bedding and relevant number of towels in
- Report any faults or damage in any of the bedrooms or the hotel facilities to hotel manager immediately
- Monitor and oversee maintenance issues relevant to your area and liaise with 3rd party contractors including MIV as required
- Complete regular checks on portable electrical appliances. (10% of bedrooms on a rotating basis weekly)
- Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedrooms supplies) including setting stock levels, checking, counting, storage, reconciliation and loss investigation
- Manage and maintain effective and efficient use of all reception equipment and Hotel systems in line with Company policy
- Provide reports as required for hotel management
- Adhere to the company's cash control policy and manage and be accountable for the security of cash at all times
- Maintain effective communication at all times between the team, hotel manager, and night manager
- Supervise and oversee the reception and housekeeping team, issue instructions and delegate the daily duties fairly. ensure that all company messages are communicated as required
- Complete rotas for your team on a weekly basis. manage and maintain correct staffing levels in line with targets and business levels
- Ensure all members of the team 'sign in' and 'out' on the time sheets at reception and manage absence and lateness in line with Company policy
- Complete all required health and safety/fire checks on time
- Responsible for the evacuation in case of emergency. Acting as first point of contact for the team, the guests and emergency services
- Report any security issues to the hotel manager immediately
- Take responsibility for extra management tasks as required in the hotel managers absence
- Motivate, train, develop and assist the receptionists and housekeepers to achieve the company's mission statement
- Ensure that all company polices and legislation regarding licensing, trading standards, customs and excise, food hygiene and health and safety are complied with
- Ensure you and your team adhere to the company's uniform policy at all times when on duty
- Maintain a high level of attendance and time keeping in line with the rota
- Adhere to all company policies and procedures and report any issues to the line manager immediately
- Carry out any reasonable instruction given by any member of the hotel management team or any wethercentre manager
- Maintain continuous development of their personal knowledge and abilities by attending all relevant training courses and completing all workbooks

You must be over 18 to work in our hotels; however, if you are younger, we may still have positions available for you - please search for kitchen or floor staff vacancies.

Wetherspoon promotes an inclusive working environment where everyone is welcome.
When you're at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we'll ensure that you have the skills and knowledge you need for a great career with us.

**HOURS PER WEEK**:
30

**MONDAY HOURS**:
12:00

20:00

**TUESDAY HOURS**:
9:00

20:00

**WEDNESDAY HOURS**:
9:00

20:00

**THURSDAY HOURS**:
9:00

20:00

**FRIDAY HOURS**:
9:00

20:00

**SATURDAY HOURS**:
9:00

20:00

**SUNDAY HOURS**:
9:00

20:00

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