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Administrator
4 months ago
**Service Desk Administrator**
**What is in it for you?**
- Generous Pension Options
- Private BUPA Healthcare
- Private Medical Cash
- Back Scheme
- 30 Days Holiday
- Employee Assistance Programme
- Life Assurance
- Training & Development
- Perkbox
Looking for a career where coffee meets unparalleled expertise?
Look no further... With a remarkable century-long legacy our client has established themselves as on of the foremost names in the production of proffesional coffee machines
Our client takes prides in their ability to cater to diverse range of prestigious customers across various market sectors.
**Main Responsibilities of a Service Desk Administrator**
- Log calls from our customers as efficiently as possible
- Ensure portals are kept up to date to reflect accurate reporting
- Ensure thorough communication with Regional Co-ordinators to ensure SLA's at met
- Update individual portals with ETAs for open calls
- Complete and send the daily, weekly, and monthly KPI reports
- Review and maintain live open call report for individual customers and monitor SLA’s
- Ensuring thorough communications with customers regarding progress and site visits
- Raise quotes and purchase orders for work
- Ensure job booking/updates are communicated clearly to all parties
**Previous Experience**
- The successful applicant must have previous office administration experience with data input and be able to work in a fast
- paced service desk environment.
- Highly driven and motivated with a can
- do attitude and must be computer literate and have experience of delivering high levels of customer service as well as being able to build strong relationships both internally and externally.
- You should be able to work flexible hours, on any day of the week, including weekends and shift patterns, in order to accommodate the business needs.
If your ready to embark on a caffeinated journey then get in contact today
**Salary**: £25,000.00-£27,000.00 per year
Schedule:
- Holidays
- Monday to Friday
Work Location: In person
Reference ID: OA - SDA
