Modern Apprenticeship

£12,000 per year until Apprenticeship completed.

Blairgowrie - Full-time (35 Hours)

**Job overview**

Castle Water works together with GP Strategies to provide “Apprenticeship” opportunities across our company. An “Apprenticeship” takes on average 6-18 months to complete. During your working week we will set aside 3 hours for you to work specifically on your apprenticeship, and you will also be required to attend weekly meetings with your GP Strategies appointed assessor.

As a corporate ‘Customer Service Apprentice’, your role revolves around providing support and assistance to corporate clients or businesses, ensuring their needs are met and concerns are addressed promptly and effectively. The Customer Service Apprenticeship in Ayr will join our Internal Sales Team

The Internal Sales Team is central to Castle Water’s Sales strategy in the Scottish Market. The apprentices primary responsibility is to support the growth of company revenue via all sales channels. You will receive training to provide a broad understanding and competency in all aspects of Scottish Sales activities, from producing customer proposals and direct sales, to customer retention and supporting colleagues in completion of national tenders.

Responsibilities include

**Problem Resolution**: Utilise effective problem-solving skills to address client concerns and complaints in a timely and satisfactory manner. This may involve investigating issues, liaising with other departments, and proposing solutions that meet the client's needs.

**Account Management**: Assist in managing client accounts by maintaining accurate records, updating client information, and ensuring that contractual obligations are fulfilled.

**Product Knowledge**: Develop a comprehensive understanding of the companies services. This knowledge enables you to effectively address client queries and provide relevant recommendations.

**Documentation and Reporting**: Maintain detailed records of client interactions, including enquiries, complaints, and resolutions.

**Team Collaboration**: Work collaboratively with other customer service representatives, sales teams, technical support staff, and other departments to ensure a seamless customer experience.

**Training and Development**: Participate in training programs and workshops to enhance customer service skills, product knowledge, and industry expertise. Continuous learning enables you to stay updated on best practices and emerging trends in customer service.

**Quality Assurance**: Adhere to company policies and procedures related to customer service standards, ensuring consistency and quality in all client interactions. Strive to meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

By fulfilling these responsibilities effectively, you contribute to building strong relationships with corporate clients, fostering loyalty, and driving business growth and success.

Throughout your apprenticeship, you'll have the opportunity to learn and develop a wide range of administrative skills while gaining practical experience in a professional setting. You'll likely work closely with experienced administrators and managers who will provide guidance and mentorship as you progress in your role.

We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.
- Fully funded for those aged 16-24
- Full-time position lasting 1 to 2 years
- Achieve a nationally recognised SVQ
- Earn as you learn
- Real-world business experience
- Valuable transferable skills

**Key duties and tasks will include**:

- Understand, review and respond to customer queries, taking ownership and following through to resolution.
- Build rapport, identify customer needs quickly, efficiently, and proactively to deliver excellent customer services
- Assist and collaborate with ALL other area of the business when required
- Manage workload effectively ensuring all tasks are completed within given timescales
- Actively work on apprenticeship during allocated 3 hours of allocated “Study Time”
- Attend weekly meetings with GP Strategies appointed assessor
- Closing and facilitating new business
- Client retention through proactive communication
- Reactive client retention
- Negotiating with “non-contract” customers including new occupiers, facilitating their onboarding and contract agreement
- Collection, collation and analysis of sales figures as required by the management team
- Any other ad-hoc task as required

**What qua