Customer Services Workplace Trainer

3 weeks ago


Crawley, United Kingdom Brook Street Full time

9 month fixed term contract (you must be available immediately and able to commit to the full 9 months)
Salary - £27,000 - £31,000 per annum
Hours: 9am-5pm Monday - Friday
This is a hybrid role working a minimum of 2 days in the office
Benefits: 25 days hol +8 bank hol, 10% employer contribution pension, onsite gym, onsite restaurant
This is a fantastic opportunity to join an amazing company with a great reputation. This role will be a 9 month contract due to an internal secondment.
You will be responsible for supporting week 2 and week 3 of the new starter training, signing off Customer Service Advisors so that they can go live within their new role. You will be helping with creating upskilling training for the support hub team as wellas delivering it.
Your duties will include some of the following:

- Design, prepare and maintain course materials and reference materials such as handouts, manuals and exercises
- Co-ordinate and schedule training
- Create, implement, maintain and measure the impact of a training programme for new starters to each operational team
- Deliver and oversee delivery of customer services training
If you have a Training Qualification e.g. CIPD Level 3 or equivalent, with experience working as a workplace learning & development professional and extensive experience using the full training cycle.



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