Dental Receptionist

6 months ago

Solihull, United Kingdom CESRC Full time

Full-Time Dental receptionist

5 days per week Monday - Friday

1 Saturday per month (a day off will be given in the week either before or after the Saturday worked )

Central England Specialist Referral Centre is looking for a dedicated and professional receptionist to work front of house at our multidisciplinary specialist dental centre. We provide a friendly, personalised service and the very best quality of care to all our patients; therefore, we are looking for someone personable, positive and passionate with an excellent customer focus.

As a part of the receptionist team, you will be responsible for providing high-quality front-of-house services for patients to contribute to an overall exceptional patient experience. This role has significant responsibility and includes patient-related tasks such as
- greeting patients and creating a welcoming and professional atmosphere.
- booking appointments, managing utilisation and organising the diary for multiple clinicians,
- actively look for ways to maximise appointment space and time
- finance tasks, payments, arranging finance, cashing up
- following up with patients after dental treatments
- tracking patients through their treatment journey,
- liaising with referring dentists and dental practices
- supporting the Practice Manager and clinical team with the smooth running of the practice,
- promoting patient feedback and reviews through social media channels.

Reception team members are critical to the first impressions of our patients and, therefore, must be able to carry out the above tasks to the highest standards:

- Be a team player, showing initiative and taking responsibility.
- Have the ability to keep calm and professional in a fast-paced environment
- Have an excellent telephone manner
- Previous administration or reception experience
- Be personable, positive and enthusiastic with excellent customer focus
- Efficient with Microsoft Word, Excel and Outlook
- Software Of Excellence Experience ideal
- Strong communication and organisation skills
- Achieve positive outcomes from patient queries in a timely and efficient manner
- Ensure that the Manager and staff are fully aware of any relevant feedback from patients.
- Manage visitors and deliveries into the centre
- Gather data regarding patients and treatment outcomes
- Assist patients with any queries they may have
- Excellent attention to detail when multitasking

We are looking for those with prior experience in dental practice. Applicants need to have excellent written and spoken English for the role. Additionally, it would help if you were very confident in using SOE and fast typing.

We will offer a competitive salary depending on experience and qualifications.

Key Job benefits:

- A competitive salary depending on experience and qualifications will be discussed at interview
- An excellent opportunity to work alongside our friendly, professional world-class team
- Annual BLS & AED training for all staff
- On-going support and the opportunity for personal and professional development
- A free dental check-up and hygienist visit yearly
- Extra day paid annual leave for your birthday
- Social events and team competitions

If you feel you have the skills, abilities and enthusiasm to succeed in this role, we would love to hear from you.

**Job Types**: Permanent, Full-time

**Salary**: £11.00-£14.50 per hour

**Benefits**:

- Company events

Schedule:

- Weekend availability

**Experience**:

- Dental receptionist: 1 year (required)

Application deadline: 07/11/2022

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**Job Types**: Full-time, Permanent

**Salary**: £11.00-£14.50 per hour

Expected hours: 37 - 45 per week

**Benefits**:

- Company events

Flexible Language Requirement:

- English not required

Schedule:

- Weekend availability

**Experience**:

- Dental receptionist: 1 year (required)

Work Location: In person

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