Senior Travel Consultant

3 days ago


Wakefield, United Kingdom Oneworld Travel Full time

**Senior Travel Agent / Consultant**

In Person Role

**About**

Oneworld Travel Wakefield has just entered its 20th year of operation, and there has never been a more exciting time to join We are an independent, high street retail business and have stores located across Yorkshire.

We are looking to hire a highly experienced and hard-working senior travel agent / consultant to determine clients’ needs and create suitable travel packages, organise trips from beginning to end, including transport, accommodation and extras, and provide the utmost quality of customer service.
- 5+ years of experience as a travel agent / consultant
- Exceptionally strong sales skills
- Ability to work in an extremely busy environment dealing with clients per day
- Very strong organisational / prioritising skills, with the ability to juggle tasks
- Very strong communication skills, both verbal and written
- Very strong attention to detail with the ability to catch and rectify mistakes
- IT skills, including working knowledge of the full Microsoft Office range and other software
- Customer focused
- Proactive and driven
- A team player
- Confident, positive and energetic
- Calm and tactful
- A leader

**What you will do**:

- Diagnose customer needs to suggest and sell suitable travel services
- Organise travel from beginning to end with post travel customer care
- Research various destinations / transportation / packages
- Assist and train less experienced colleagues
- Take payments and carry out daily banking
- Prepare promotional materials to sell itinerary packages
- Handle unforeseen problems and complaints
- Attend training / conferences to maintain familiarity with tourism trends
- Create and update electronic records of clients
- Maintain relationships with key persons
- Keep and file financial statements and other documents
- Reach shop and individual commission and enquiry conversion targets
- Create content for travel deals, social media and newsletters
- Stand in for senior management where necessary
- General office administration
- Any other duties as required and commensurate to the post

**How we work**:

- Travel between three Yorkshire branches is occasionally required.
- The Wakefield branch is open seven days a week. Each full-time staff member works 39.5 hours over five of the seven days each week.

**What we offer**:

- Competitive salary £23,107 - £26,500 (pro-rata and experience dependent)
- Managerial promotion available (upwards of £26,702)
- Performance related bonuses
- Professional development through travel industry training and courses
- Regular reviews and support
- Lively, fun and rewarding team culture

**Job Types**: Full-time, Permanent

**Salary**: £23,107.00-£26,500.00 per year

**Benefits**:

- Employee discount
- Free or subsidised travel
- Store discount

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- WAKEFIELD: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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