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Client Services Operations Specialist, Recordati

4 months ago

Hemel Hempstead, United Kingdom Recordati Group Full time

Recordati, established in 1926, is an international pharmaceutical group, listed on the Italian Stock Exchange (Reuters RECI.MI, Bloomberg REC IM, ISIN IT 0003828271), with a total staff of more than 4,300, dedicated to the research, development, manufacturing and marketing of pharmaceuticals. Headquartered in Milan, Italy, Recordati has operations in Europe, Russia and the other C.I.S. countries, Ukraine, Turkey, North Africa, the United States of America, Canada, Mexico, some South American countries, Japan and Australia. An efficient field force of medical representatives promotes a wide range of innovative pharmaceuticals, both proprietary and under license, in several therapeutic areas including a specialized business dedicated to treatments for rare diseases. Recordati is a partner of choice for new product licenses for its territories. Recordati is committed to the research and development of new specialties with a focus on treatments for rare diseases.

Your role will involve active management of several client accounts within a specific region, including the set up and amendment of master data, processing orders, shipments, complaints, and queries. You'll be responsible for storage and organisation of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy.

When required, you will also support customers in other regions, with hands-on management of customer purchase orders, tracking, invoicing, filing, and answering general order-related customer queries. Proactive Interaction with both external and internal customers/clients via a variety of mediums will be key to the role.

You will liaise and collaborate with other departments within the business including, but not limited to, Commercial Teams and Supply Chain and Logistics, with a view to sharing customer information and facilitating best practice across the business. You will actively participate in cross-functional initiatives and meetings, to help you understand additional customer and business needs.

**Experience required**:

- Experience of export in either a customer service or logistics background is preferred, Experience within the pharmaceutical, medical device or healthcare sectors would be preferred
- Solid experience of SAP Order Management is essential
- Competent in the use of Microsoft Office tools
- Working knowledge of Quality Management Systems and their function and usage in a regulated environment
- Business knowledge in relation to finance and distribution process and how this relates to client services
- Fluent, written and spoken in English and German is essential. Additional fluency in at least one other European language, particularly Spanish, would be useful
- Minimum 2 years' logistics, supply chain or client services experience in a business-to-business environment
- Experience within the pharmaceutical, medical device or healthcare sectors would be preferred
- At Recordati, we believe in equal opportunities and we guarantee that everyone can achieve their potential. We see diversity as a value and will not tolerate any discrimination based on ethnicity, nationality, gender, sexual orientation, disability, age, political or religious belief, or any other personal characteristics. At Recordati, we work hard to create a safe and inclusive work environment, where we all have our rights to physical and psychological integrity respected on a daily basis, as well as our right to freedom of opinion and association. We recognise that we each have a role to play in the success of our business and we implement staff development policies through which everyone's contribution and achievements can be appropriately rewarded._