Servicenow Administrator

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.

We work flexibly and will support you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and developing the social connections that make working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

**The Role**

We currently have an opportunity for a **ServiceNow System Administrator (Manager)** to join our growing Technology Function.

This role will own ServiceNow, our new IT Service Management (ITSM) platform that underpins the service Carnival UK Technology provides. The role will implement strong ongoing governance standards and controls. The ServiceNow Systems Administrator will champion the benefits of the platform and provide high-quality systems administration and management.
- Manage and maintain the ITSM platform and all integrations, ensuring the platform is ready for use and always offers high quality data and processes.
- Troubleshoot system issues, investigate and recommend permanent solution and workarounds.
- Seek opportunities to integrate the platform with other tools to offer an enhanced end-to-end service across a range of Technology disciplines. Develop standard ways of integrating, importing data, and using it through all ITSM processes.
- Provide training to end-users and business owners and manage functional and process documentation, ensuring all staff are well versed in the use of the product.
- Maintain the Service Catalogue and Service Level Management content and configuration. Proactively review its use and look for opportunities to enhance the catalogue and the end user experience.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK08 and is offered on a full-time permanent basis, with at least two days based in our Southampton office.

**About You**

Fresh ideas and different perspectives are what excite us most, and alongside bringing these to the role, you’ll also need:

- Expertise in ServiceNow configuration, administration, and usage.
- Self-motivated, self-starter, with experience in owning and improving ServiceNow ITSM processes and workflows.
- Knowledge of ITIL and Service Delivery best practices.
- Excellent relationship management and influencing skills.
- Excellent communication skills across a variety of mediums, to all levels of the business.

**Being part of our team has its benefits**

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help support your personal and financial health and wellbeing.
- Annual bonus
- In-house Occupational Health support and access to digital GP
- Life Assurance
- Contributory Defined Contribution Pension scheme
- Parental and adoption leave
- Childcare Voucher Scheme
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
- Home and office-based hybrid working (minimum two office days)
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- A warm welcome with full support settling in

**About Us**:
Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operatio