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Systems Business Analyst

4 months ago

London, United Kingdom Henderson Scott Full time

**Systems Business Analyst (Service Now) - Contract - Remote - Umbrella**

My client, a leading technology solutions provider, are urgently seeking a systems business analyst to assist with their implementation of ServiceNow.

This role is mostly remote, however may involve sometime in the office for business-critical meetings.

**Must Have**:

- A minimum of 5 years of experience in a Business Analysis or Product Owner role.
- Direct ServiceNow experience
- Experience championing scrum and Agile principles within the team.
- Conduct interviews and facilitate workshops to capture functional and non-functional requirements and User Stories.
- Facilitating the development of future state process taking business requirements and future growth into account; working with teams to identify and recommend process improvements.
- Conducting workshops to create process maps using **Visio**.
- Engage with stakeholders to translate business requirements into a roadmap, a product backlog, epics, and user stories earmarked for development sprints.
- Evaluate and prioritise the stories and requirements in the backlog, considering the impact on upstream and downstream components.
- A demonstrable track record of getting stuff done whilst managing competing pressures and deadlines and retaining an eye for detail and quality.
- A passion for technology and its ability to have a positive impact on business.

**Nice to have**:

- Experience with DevOps, Asana, MS Teams
- Experience with RPA: AA, UiPath or Blue Prism
- Experience of B2B Supply chain

**Systems Business Analyst (Service Now) - Contract - Remote - Umbrella