Customer Service Specialist

4 weeks ago

Motherwell, United Kingdom HRC Recruitment Full time

**Customer Service Specialist - Lanarkshire - Competitive Salary DOE**

**Are you an experienced Customer Service professional, with a background in the drinks industry? Do you come from an export environment?**

HRC Recruitment are recruiting for customer service coordinators to join a globally known, growing organisation based in Lanarkshire. For this position, you **must have experience in an import/export environment, ideally within the food and drinks background**.

You must be a confident communicator as you will be managing both client and customer queries, orders, and shipments on a daily basis as well as completing all administrative duties.

**This is an excellent Full-Time opportunity working Monday - Thursday 08:30 - 5pm and Friday 08:30-12:30pm. The salary for the position is competitive and all dependent on experience.**

**At present this role will follow a hybrid-working model.**

**Are you who we're looking for?**
- You will be experienced within the FMCG industry (desired)
- You will have knowledge and experience working within a busy import/export environment (essential)
- You will have excellent time and diary management.
- You will have experience in a telephony customer service environment providing exceptional service
- You will have strong attention to detail
- You are able to work well independently and as part of a team
- You have general administration experience
- Strong communication skills to be able to build and maintain strong relationships with customers and suppliers and various business departments
- Experience using SAP and/or ERP is desirable

**What does the day to day look like?**
- Processing customer orders in a timely manner
- Liaising with hauliers and warehouses regarding to dispatch of customer orders
- Ensuring all customer details are up to date and accurate on the system
- Managing and coordinating stock requirements to ensure timely dispatch
- Communication with other departments within the business to ensure quality customer service is provided
- Handling all customer complaints, completing a full investigation to meet customer expectations
- Liaising with suppliers relating to the dispatch of stock
- Preparing documents to ensure they are in line with set requirements and guidelines

HRC Recruitment acts both as both an employment business and an employment agency.

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Export: 3 years (preferred)

Work Location: Hybrid remote in Motherwell

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