Servicenow Digital Workplace Services Consultant

3 weeks ago

Glasgow, United Kingdom Kyndryl UK Limited Full time

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

**Your Role and Responsibilities**

Our Consultants are restless for innovation. They are at the edge of technology, changing the way our customers solve their business problems with ServiceNow, leveraging its capabilities to integrate with other platforms.

You will be working on exciting projects ranging from legacy ServiceNow platforms to migrations, expansions, and greenfield/brownfield projects. Your role will be to work with customers to help realise the value of ServiceNow.

Working closely with the Customer and Technical Teams you will use your ServiceNow Consultant skills to lead the team in building ServiceNow strategies and contribute to solution design by effort estimation as well as costing, staffing, Customer negotiations, orals, and tailoring solutions to budget guidelines, among other priorities.

**What’s in it for you?**
It’s an exciting time to join Kyndryl Consult, the growth engine for Kyndryl. We accelerate transformation for our customers by deploying our consultants and technical specialists on high impact assignments which align technology to business outcomes - always underpinned by our decades of deep engineering expertise, and intimacy with our customers’ technology and business.

**Who you are**
Are you a Consultant with proficient knowledge of the full ServiceNow platform, someone who guides and leads in evaluating ServiceNow related business environments? Could you recommend ServiceNow implementations based on specific needs? Do you have the soft consultative selling skills required to develop and nurture relationships with our customers and develop new opportunities? Are you able to estimate project work in ServiceNow including which integrations add value for functions that ServiceNow does not cover itself?

Do you excel in directing and communicating with teams, as well as reporting and stakeholder management? Have you conducted customer workshops?

You may have ServiceNow certifications, or you will have a breadth of proven consultant experience and are keen to work toward the relevant formalised certifications.

You may have at least 5 years’ consultative experience working for a leading consulting or service integrator organisation delivering large-scale complex technical projects for customers.

**Required Technical and Professional Expertise**
- An experienced and recognised ServiceNow Consultant with at least 5 years’ experience implementing ServiceNow.
- ServiceNow Certified System Administrator certification.
- Experience in the ServiceNow platform not limited ITSM and ITOM.
- A strong understanding of the ServiceNow platform, including workflows, integrations, platform capabilities, AI features and reporting capabilities.

**Preferred Technical and Professional Experience**
- A good understanding of the platform automation workflows using Flow Designer and Virtual Agent conversations using the conversation designer.
- A good understanding of the automation and AI capabilities of the ServiceNow platform including Predictive. Intelligence, Virtual Agent, LightStep, Automation Engine (RPA).
- Experience in deploying AIOps solutions including Event Management, OI and Log Analytics.

**Required Education**

Bachelor's Degree

**Preferred Education**

None

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**Other things to know**

**Primary Job Category**

Consultant

**Role (Job Role)**

IT Management Consultant

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type

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