Uk Aml, Sanctions and Police Liaison QA and

3 weeks ago

Nottingham, United Kingdom Capital One - UK Full time

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

UK AML, Sanctions and Police Liaison QA and Training Associate

**About this role**

Protecting the business against financial crime is at the heart of everything we do. We’re looking for someone to join us as a Quality Assurance (QA) and training associate to provide high quality training and coaching to the UK AML Team and to complete in-depth quality assurance reviews on all AML, Police Liaison and Sanctions workstreams. The role will be integral in ensuring that the business meets AML compliance requirements by supporting the UK AML team in maintaining high quality and in depth investigations.

**What you’ll do**

**Training Support**
- Establish and maintain a structured training plan for new AML
- investigators
- Provide training to new AML investigators and ongoing support
- throughout the training process
- Manage all AML training and signoff documentation
- Provide ad hoc and refresher training to existing AML investigators to address process changes, areas of poor performance or as required
- Provide targeted coaching to increase performance and efficiency
- Run department calibration sessions and case surgery sessions as required
- Create and maintain training materials and guidance documentation

**Quality Assurance**
- Complete QA on AML and Sanctions work streams
- Complete monthly control checks to ensure documentation and processes have been accurately completed
- Provide QA feedback to investigators and updates to management
- Communicate monthly results to investigators and managers
- Ensure all QA remediation is completed
- Ensure all QA process documentation is maintained
- Conduct NPS monitoring (Non Promotion of Signals) as required

**Expanded Responsibilities**:
**QA of the QA Checks**
- Complete QA of the QA checks
- Report and feedback of errors to AML Principal Associate

**AML Training Completion Monitoring**
- Review and monitoring of AML training completion across Capital One UK
- Completion of annual AML CBT content
- Reporting and feedback of errors to AML Principal Associate

**Suspicious Activity Reporting**:

- Decision Suspicious Activity reports on behalf of the MLRO
- In conjunction with the AML Programme Principal Associate ensure all SAR’s are decisioned accurately and within process timeframes
- Provide feedback to investigators on SAR quality and areas for improvement

**What we’re looking for**
- In an area of high regulatory scrutiny, this role requires associates to demonstrate the highest level of integrity, discretion and commitment to AML as a career
- Previous training and coaching experience is essential
- Previous quality assurance or testing experience would be desirable, but not essential
- An analytical nature, focus and attention to detail are essential
- Good written and verbal communication skills
- Able to work autonomously and as part of a team, and meet strict deadlines

**Where and how you'll work**

This is a permanent position based in our Nottingham offices.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

**What’s in it for you**
- Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

**What you should know about how we recruit**

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk

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