Junior Mechanical Engineer
4 days ago
This is a very exciting role within a fun and interesting environment. The role will consist of a mixture of 1st line Telephone support for offsite equipment, assisting with fixing and repairs over the telephone. The rest of the role will be repairing, maintainingand part building new machines, full training will be given.
**Junior Mechanical Engineer / Customer Service Technical Support’s Core Duties**
- Log all technical issues into the internal CRM system, respond to all customer queries/tickets within 24 hours and resolve in a timely manner
- Produce reports in relation to technical issues against SLAs
- Develop and implement quality control measures that effectively monitor products and guarantee desired results
- Rework any machines that are returned after failing in the field
- Design and implement cost-reductive changes
- Diagnose origin of breakdowns, including human error, and troubleshoot problems
- Communicate with clients and vendors to obtain materials and/or equipment needed
- Improve product reliability to
98%
**Junior Mechanical Engineer / Customer Service Technical Support’s Skills Required**
- Formal qualification in Mechanical Engineering to degree level
- Experience in electrical hardware fault finding and repair to component level (desirable)
- Excellent interpersonal and customer service skills
- "Can-do" attitude with a tolerance for ambiguity
**_Are you enthusiastic about the Junior Mechanical Engineer’s / _Customer Service Technical Support’s _ job? Send us your CV in a Word format today_
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