Guest Relations Executive
4 weeks ago
Are you looking for your first role within Travel and Tourism?
Do you have a passion for Cruise?
We are working with a leading cruise company who are looking for a Guest Services Ambassador to join their expanding team. If you are looking for your first role within travel and tourism, we have the perfect role for you
The role:
- Increase promotors and decrease detractors through the delivery of excellent customer service.
- Maintain the culture in line with the businesses vision and values.
- Ensure that all guest communication is in line with the businesses 'Tone of Voice' and enquiries are dealt with promptly.
- Administration and communication of all pre-cruise documentation.
- Deal with all guest enquiries through the multi-channel systems and ensure proper follow-up and notes.
- Process any payments for cruises or ancillary items.
- Follow-up on any guest requests/comments.
- Handle any issues that arise from the 'Always Here Emergency 247 Support' line (on a rota basis).
- Occasional work at London Tilbury, regional ports and onboard the ship may be required.
- Any other tasks or duties as required by the business.
The Person:
- Experience of working within customer service, preferably within the travel industry.
- Excellent written and verbal communication skills.
- Knowledge of communication-based software packages including Microsoft Word & Excel.
- Excellent organisation & coordination skills.
- Excellent attention to detail.
- Discretion and an understanding of confidential issues.
The Package:
Salary - £19,000
Monday - Friday 9am - 5:30pm
1 in 6 Saturdays
Hybrid - 3 days in the office
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