Customer Service Team Member
6 months ago
_**Please note that due to the requirements of our Gambling Licence, all applicants must be aged 18 or over.**_
We are currently recruiting for a talented customer service assistant / Team Member to work at our Majestic Bingo Club in Worcester. You will need to be friendly, enthusiastic, and passionate about delivering excellent customer service and standards.
**The Role**
- Entertain and Keep our customers engaged
- Provide World Class Customer Service
- Meeting and greeting Customers
- Providing help and assistance to customers
- Selling Bingo Books/packages
- Giving change
- Providing customer service on the bingo hall floor
- Ensuring all fruit machines are kept clean and presentable
- Serving/preparing food and beverages
- A willingness to call bingo once you have been fully trained in this area
- Any other duties to support the smooth running of the Club
**The Person**
- Customer service experience (ideally in bingo or in the hospitality/entertainment industry)
- Good communication skills
- Cash handling experience
- Experience of working with food and beverages (preferred)
- A good work ethos:
- Are you happy to help out and go the extra mile
- Punctual
- Hard working
- And have a smart appearance
**The Pay and Hours**
This is a **p**ermanent position after completion of a probationary period.
Rate of pay is £10.42 per hour. Rising to £11.44 in April
Actual working days and hours to be determined at interview.
We operate a fully flexible working pattern over 7 days and our main bingo sessions tend to be evenings from around 5.30pm until 11pm and afternoon working usually between 11am and 3pm.
**About us**
Real fun Group are one of the leading independent operators of retail Bingo, with clubs across England & Wales.
We are all about ensuring our customers have a great time from walking through our doors to leaving, and feel they have been entertained and looked after - it’s about the personal touch We utilise the latest technology in entertainment and we tailor this to our individual clubs. We offer our customers lots of fun but with a truly local flavour and want our staff to ensure that Fun comes first
**Job Types**: Full-time, Part-time, Permanent
**Salary**: From £10.42 per hour
Expected hours: No less than 30 per week
**Benefits**:
- Discounted or free food
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Work Location: In person
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