2nd Line Engineer

3 weeks ago

Bolton, United Kingdom Adecco Full time

Adecco Public Sectors client North of Manchester is currently recruiting for a 2nd Line Engineer. The contract is initially for 3 months and paying a rate of £26 per hour via umbrella. The role is based on site.

you will be responsible for the following duties;
- To be lead specialist in at least 4 technical disciplines as defined by the Knowledge Skills Framework Document.
- To provide 2nd Line support within an IT Infrastructure which utilises Microsoft Technologies, Citrix and VMware.
- Support the effective management and monitoring of the physical and virtual server/desktop environment.
- To support the running of an effective Citrix XenDesktop 7.x and XenApp 7 infrastructure including user management.
- To maintain and manage an effective, resilient and secure Windows 2012 Active Directory Domain infrastructure.
- To support user mailboxes with a secure corporate messaging infrastructure (Exchange On-Premise/365).
- To support users and services in an effective, resilient, secure thin and thick desktop client infrastructure.
- To maintain secure user desktops running anti-virus and security products.
- Provide effective IT technical support at all sites including CCG and General Practitioners across Bolton.
- To participate with Service Desk duties and record all incidents reported by users on the service desk software ensuring that:

- All contact details are checked and verified
- An accurate description of the incident is recorded onto the Service Desk call logging system
- An appropriate priority is assigned to the incident
- All updates from the customer or assigned officer are recorded accurately and in a timely manner.
- Provide first time fixes and resolutions to ICT related incidents and requests where appropriate via telephone and face to face.
- To monitor the progress of calls logged on the service desk logging system ensuring that all are resolved in accordance with agreed criteria as specified in the Department's Standard Work.

- To monitor, manage and resolve calls logged on the service desk logging system against agreed SLAs (Service Level Agreements).
- To manage the service user experience and their expectations by keeping service user's updated on the status of their reported incident.
- To participate in the trusts disaster recovery plan.
- To participate where required in IT projects.
- Assist training other members of IT Staff.
- Participate in working across shift patterns, to cover extended services and weekends.
- When appropriate, participate in an out of hours on call rota for the provision of support to all users.
- To undertake other assignments in accordance with the priorities agreed by the IT Manager.
- Provide excellent communication, reporting and documentation.

In order to be considered for this role you MUST have NHS experience at 2nd line level.

  • 1st/2nd Line Support Engineer

    1 month ago

    Bolton, United Kingdom Concept Resourcing Full time

    Concept Resourcing are currently recruiting for an experienced 1st/2nd Line Engineer commutable to Bolton. **Package** - 12 Months Contract - £160 per day inside IR35 - Office Based - Shift Pattern Basis (must be willing to work a varying shift pattern including weekends/bank holidays) **The Role** - Remotely support and identify issues affecting customer...

  • 2nd Line IT Analyst

    7 days ago

    Bolton, United Kingdom Forward Role Full time

    Do you have 2nd Line Support experience? Do you have ideas and want to be heard? Do you know what you want from your career and just need the right company to help you achieve it? A Bolton-based business are offering exactly this, they’re looking for a 2nd Line Analyst to join them through their current stage of growth. You’ll play an important role,...

  • 1st/2nd Line Support Engineer

    1 month ago

    Bolton, United Kingdom Concept Resourcing Full time

    Concept Resourcing are currently recruiting for an experienced 1st/2nd Line Engineer commutable to Bolton. **Package** - 12 Months Contract - Monday - Friday - 9am - 5pm* - £160 per day inside IR35 - Office Based **The Role** - Remotely support and identify issues affecting customer systems and services - Perform 2nd line diagnosis with a view to...

  • 2nd/3rd Line Field Engineer- North West Clients

    4 days ago

    Bolton, United Kingdom ITECCO Full time

    **2nd/3rd line Field Engineer Supporting Northwest Clients - Competitive salary and chances to progress!** **!!!APPLY NOW!!!** **Role: IT Support Field Engineer** **Location: Bolton, Lancashire HQ, Northwest client site visits (50-mile radius) Mileage covered.** **Salary: Up to £40,000** My high-profile, manged service provider client is looking for a...

  • Senior IT Support Engineer

    2 weeks ago

    Bolton, United Kingdom ITECCO Full time

    Job Title: Senior IT Support Engineer Location: Bolton + Greater Manchester **Salary**: £26,000-£34,000 + Mileage Allowance My client are experiencing an exciting time of growth, with the new year comes an excellent opportunity to join a superb Managed Service Provider. The company promote a fast paced environment with plenty of opportunities to learn,...

  • Maintenance Engineer

    1 week ago

    Bolton, United Kingdom Line Up Aviation Full time

    On behalf of our client, we are seeking to recruit a Maintenance Engineer to join We are seeking a Maintenance Engineer to join our Calibration & Maintenance Team on an initial 12 - month contract. The main aspects of the role are supporting operations team's activities day to day and conducting repairs on process equipment and environmental stress...

  • Maintenance Engineer

    7 days ago

    Bolton, United Kingdom Line Up Aviation Full time

    On behalf of our client, we are seeking to recruit a Maintenance Engineer to join We are seeking a Maintenance Engineer to join our Calibration & Maintenance Team on an initial 12 - month contract. The main aspects of the role are supporting operations team's activities day to day and conducting repairs on process equipment and environmental stress screening...

  • 1st Line Support Engineer

    2 months ago

    Bolton, United Kingdom Understanding Recruitment Full time

    **1st Line Support Engineer** An exciting new opportunity has arisen for an experienced 1st Line Support Engineer with previous service desk experience to join a global renewable energy organsation with a working agreement of 5 days in their offices, based in Bolton. As the 1st LineEngineer, you will be providing IT support to their workforce using a...

  • Head of Future Engineering

    7 days ago

    Bolton, Greater Manchester, United Kingdom The Engineer Full time €75,000

    Head of Future Engineering & International Co-ordination - FCAS Join us in crafting and delivering the Future Combat Air Programme (FCAS) for the RAF in record time! As the Senior Engineering representative leading a multifunctional team of experts, you will hold a significant position within the Programme. Reporting into the Chief Engineer and with...

  • Head of Future Engineering

    3 days ago

    Bolton, Greater Manchester, United Kingdom The Engineer Full time €75,000

    Head of Future Engineering & International Co-ordination - FCAS Join us in crafting and delivering the Future Combat Air Programme (FCAS) for the RAF in record time! As the Senior Engineering representative leading a multifunctional team of experts, you will hold a significant position within the Programme. Reporting into the Chief Engineer and with...

  • Head of Future Engineering

    2 days ago

    Bolton, Greater Manchester, United Kingdom The Engineer Full time €75,000

    Head of Future Engineering & International Co-ordination - FCAS Join us in crafting and delivering the Future Combat Air Programme (FCAS) for the RAF in record time! As the Senior Engineering representative leading a multifunctional team of experts, you will hold a significant position within the Programme. Reporting into the Chief Engineer and with...

  • Production Test Engineer

    1 week ago

    Bolton, United Kingdom Line Up Aviation Full time

    On behalf of our client, we are seeking to recruit a Production Test Engineer on a 12-month contract. This is an electrical/electronically biased position within the Manufacturing department of an award-winning global company. Significant experience in production testing and diagnostics of complex electronics at system and subsystem level is required. Role:...

  • Production Test Engineer

    1 week ago

    Bolton, United Kingdom Line Up Aviation Full time

    On behalf of our client, we are seeking to recruit a Production Test Engineer on a 12-month contract. This is an electrical/electronically biased position within the Manufacturing department of an award-winning global company. Significant experience in production testing and diagnostics of complex electronics at system and subsystem level is required....

  • Production Test Engineer

    7 days ago

    Bolton, United Kingdom Line Up Aviation Full time

    On behalf of our client, we are seeking to recruit a Production Test Engineer on a 12-month contract. This is an electrical/electronically biased position within the Manufacturing department of an award-winning global company. Significant experience in production testing and diagnostics of complex electronics at system and subsystem level is required. Role:...

  • Manufacturing Engineer Assembly and Integration

    3 days ago

    Bolton, United Kingdom Line Up Aviation Full time

    Our client has an opportunity for a Manufacturing Engineer Assembly and Integration to join them on a contract basis for 12-months. A key member of the Manufacturing Engineering team, you will carry out activities in support of multi-project manufacturing. Role: Manufacturing Engineer Assembly and Integration Location: Bolton Hours: Full Time - Hybrid....

  • Manufacturing Engineer Assembly and Integration

    3 days ago

    Bolton, United Kingdom Line Up Aviation Full time

    Our client has an opportunity for a Manufacturing Engineer Assembly and Integration to join them on a contract basis for 12-months. A key member of the Manufacturing Engineering team, you will carry out activities in support of multi-project manufacturing.Role: Manufacturing Engineer Assembly and Integration Location: Bolton Hours: Full Time - Hybrid. 3 days...

  • Production Test Engineer

    1 week ago

    Bolton, Bolton, United Kingdom Line Up Aviation Full time

    On behalf of our client, we are seeking to recruit a Production Test Engineer on a 12-month contract. This is an electrical/electronically biased position within the Manufacturing department of an award-winning global company. Significant experience in production testing and diagnostics of complex electronics at system and subsystem level is required. Role:...

  • Electrical Maintenance Engineer

    1 week ago

    Bolton, United Kingdom Line Up Aviation Full time

    An opportunity has arisen with our award-winning client for an Electrical Maintenance Operator to join them on a 12-month contract. You will be a valued member of the Manufacturing function, tasked to carry out fault diagnosis, and repair bespoke cabling to drawing specifications.Role: Electrical Maintenance Operator Pay: £24.46- £25.74 per hour via...

  • Quality Engineer

    1 month ago

    Bolton, United Kingdom Line Up Aviation Full time

    Our client has an opportunity for a Product Quality Non-Conformance Engineer to join them on an initial 6-month contract. You will be joining the Non-Conformance team providing support to the Manufacturing teams in the UK. Role: Product Quality Non-Conformance Engineer Location: Bolton Hours: Full Time - Monday to Friday Clearance: Ability to start on...

  • Electrical Maintenance Engineer

    1 week ago

    Bolton, United Kingdom Line Up Aviation Full time

    An opportunity has arisen with our award-winning client for an Electrical Maintenance Operator to join them on a 12-month contract. You will be a valued member of the Manufacturing function, tasked to carry out fault diagnosis, and repair bespoke cabling to drawing specifications. Role: Electrical Maintenance Operator Pay: £24.46- £25.74 per hour via...