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Call Centre Advisor- The Insolvency Service
2 weeks ago
Hours: Monday - Friday 37.5 hours a week (9-5)
- Location: Leeds city centre
- Full time in the office
- Pay - £10.98ph
**Overview**:
The Insolvency Service are a government agency that helps to deliver economic confidence by supporting those in financial distress, tackling financial wrongdoing and maximising returns to creditors.
**As part of the role you will be responsible for**
- Resolving routine queries at first point of contact where possible
- Resolving enquiries about customers live claims
- Acting as the main point of contact and liaising between customers and support teams.
- Additional administrative duties across the wider team as required
- Supporting customers with their Debt relief orders (DRO) and bankruptcy claims
**About You**
- Experience of working within a customer service role.
- Excellent written and verbal communication skills with the ability to multitask across various systems such as call logging systems and outlook.
- Ability to work in a challenging environment with experience of prioritising your workload.
- Be an excellent team player who will also take opportunities to share knowledge across the team where possible.
- Experience of working within a continuous improvement culture.
**About Us**
We recruit on behalf of some of the country's best-known organisations across all industry sectors, as well as being a preferred and sole supplier for various Government departments. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.
For further details on any of our vacancies, please contact your local Brook Street branch. Details can be found on our website.
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