Operations Assistant

3 days ago

Royal Tunbridge Wells, United Kingdom Catch A Fire Full time

**Operations Assistant**

Location: Lamberhurst (TN3 8ER), near Tunbridge Wells, Kent

Full Time

Reports to: Senior Operations Manager

We're looking for an Operations Assistant to join us on a 3-6 month contract. You will be a pillar of support for the team in this busy and varied role, supporting the smooth running of the Agency.

**Catch A Fire - Who we are**:
We are a strategic creative agency with a focus on communication, digital, design, film and innovation. Our mission is to deliver outstanding strategic and creative work that sparks a better future.

As an ethical-focused agency, we want companies that stand for something good in this world to prosper more than the ones that don’t. We feel this drives positive change. We are very particular about the companies we work with and we have a passion for their growth.

We work with some great brands both in the UK and globally.

Now entering the fourth year of our agency journey and recently named in Campaign’s Best Places to Work 2022, we are committed to continuing to build a talented and motivated team that set us all up for future success and importantly, to deliver against our agency vision.

**B Corp Certified**

We are proud to be a fully certified B Corp business which reflects our purpose and intention to manage profit & purpose in a meaningful way, whilst ensuring a positive impact on the planet.

**The role**:
Working alongside the Senior Operations Manager you will provide administrative and operations support to our busy team. This role will be based in our office in Lamberhurst 5 days a week.

**Key responsibilities**:

- Day-to-day administration, facilities and basic IT support
- Logistical support to the team eg organising meetings, event planning, researching and booking flights, car hire and hotels for upcoming trips
- Day to day management of the office, ensuring it is kept tidy and organised, fully stocked with supplies, and alongside the Operations Manager, make sure Health and Safety requirements are met
- Coordinate recruitment and onboarding processes for the agency
- Provide admin support as needed to the Managing Director and Snr Ops Manager, eg diary management and occasional PA services, inputting and managing client data and liaising with suppliers/ stakeholders
- Support our Client Leadership and Social Media teams to run smoothly
- Assist with the smooth running of projects within the Agency including the management of our online stock footage and music accounts and supporting with research around sourcing venues for shoots etc
- Coordination of staff events, bakery Fridays and staff gifts.

**Requirements and skills**:

- A flexible, can-do and proactive approach
- Excellent written and verbal communication skills
- Extremely organised and a natural problem solver
- The ability to build strong relationships with our team and wider network of freelancers
- High level of accuracy and attention to detail
- Strong IT literacy
- Ability to work autonomously when required
- An interest the creative and marketing industry
- Driving licence and car - our office is in a beautiful location, but unfortunately is not well served by public transport.

**Nice to have**:

- At least 1 year’s experience of an office environment
- Experience of managing tasks to budget and deadlines
- Experience working in similar or administrative role
- Experience working in a creative agency is beneficial but not essential.

**In return**:
We want to change the world for the better and we believe that starts with investing in our Sparks. **We like to be judged on the good we do, not just the good work we make** - our team is driven by the shared mission of creating work that Sparks a Better Future.
- 30 days annual leave, inclusive of Bank Holidays.
- 3 extra days to get festive with a full Christmas shutdown.
- An extra day off for your birthday
- Enhanced maternity, paternity and adoption leave.
- An ‘Ignite’ CSR Day, allowing time away from your desk to support our chosen charity.
- A mentor to support your development and training, including a full personal development plan.
- Flexible working approach both in location and working times.
- Bakery lunch provided on a Friday and lots of fresh fruit for the weekdays too
- Regular staff social fun
- An Employee Assistance Programme, offering free advice and support.
- Pension Scheme.

**Job Types**: Full-time, Fixed term contract
Contract length: 3-6 months

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Royal Tunbridge Wells: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 13/05/2024

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