Patient Contact Advisor

6 months ago


Salisbury, United Kingdom Salisbury Medical Practice Full time

The Patient Contact Advisor will be the first point of contact for patients and visitors, whether that be over the telephone or face to face at the front desk. The Patient Contact Advisor will be responsible for providing friendly and efficient customer service to signpost patients and visitors to the appropriate service/healthcare professional whilst following Practice protocols and guidelines. To act as the first point of contact for patients and visitors by welcoming them at the front desk and/or by greeting them over the telephone. To make, amend or cancel appointments.

To signpost requests to the most appropriate service, appointment or clinician. To ensure enquiries are answered in a timely and professional manner. To ensure patient confidentiality, respect, and dignity is adhered to at all times.



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