Clerical Officer

To provide part time (22.5 hours) clerical support to the Childrens Speech and Language Therapy Service;
- Hours to be worked across Monday to Friday between 0900-1700;
- To provide a customer focused service to the users of the Service;
- To be responsible for the day-to-day provision of comprehensive administrative support to the service; the post holder will actively participate and contribute to the development of the services.
- To organise, provide and be responsible for secretarial and administrative support to health professionals within the department.
- To completed routine duties e.g. the booking and sending of appointments, re-organising cancelled appointments, organising referral lists with knowledge of priority level as issued by the team lead
- To provide the first point of contact and reception function for all enquiries regarding the service and deal with general enquiries from patients, carers and other health professionals.
- To undertake office duties, processing of incoming referrals as per organisational policy, recording and processing these using the computer system.
- To be responsible for setting up all Clinics for service, the sending out of necessary appointments and the maintenance of waiting and recall list
- To record new referrals, opt-ins and discharges
- To scan records as required.
- To photocopy materials and correspondence as required.
- To be independently responsible for record storing and archiving
- To ensure appointments are offered efficiently and in conjunction with national and local targets, managing cancellations and non attendance as per organisational policy
- To document direct and indirect contact with service users / parents in records
- To maintain rota on computerised system

Choose Well - Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

Duties and Responsibilities associated with the Children’s Speech and Language Therapy Service

Clinical recording
- To organise, provide and be responsible for secretarial and administrative support to health professionals within the department.
- To completed routine duties e.g. the booking and sending of appointments, re-organising cancelled appointments, organising referral lists with knowledge of priority level as issued by the team lead
- To utilise the computer system for case management
- To provide the first point of contact and reception function for all enquiries regarding the service and deal with general enquiries from patients, carers and other health professionals.
- To undertake office duties, processing of incoming referrals as per organisational policy, recording and processing these using the computer system.
- To assist in information collection for patients as requested by registered staff.
- To be the first point of contact, responding to service user queries, concerns, requests for updated prescriptions, information and to feedback information from clinicians as appropriate
- To operate computerised system as part of supporting patient management
- To ensure all correspondence for the service is typed, allocated to clinicians or filed as required.
- To be responsible for setting up all Clinics for service, the sending out of necessary appointments and the maintenance of waiting and recall list

Record keeping
- To record new referrals, opt-ins and discharges
- To monitor waiting lists and reviews, managing as per departmental policy
- To compile patient treatment records in line with local policies and to discharge referrals on the computer system and manage the appropriate administration processes.
- To scan records as required.
- To photocopy materials and correspondence as required.
- To be independently responsible for record storing and archiving

Appointment management
- To ensure appointments are offered efficiently and in conjunction with national and local targets, managing cancellations and non attendance as per organisational policy
- To document direct and indirect contact with service users / parents in records
- To maintain rota on computerised system.

Stock management
- To keep records of stock ordered.
- To maintain an inventory of all office, reordering via team lead when required
- To administer stock of office supplies, ordering equipment and maintaining records of goods ordered and received, as required by the service
- To liaise with manufacturers/company representatives regarding any non delivered items following up que