Case Admin ao

Temporary Contract
Monday
- Friday - Office Hours
May be required to work until 7pm once a week to cover reception
37hrs per week
Pay rate starts at £9.65 Increasing to £9.69 after 12 working weeks
Job Role - Case Admi
The jobholder will provide administrative support within the National Probation Service (NPS), ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promotethe achievement of team and Divisional objectives.
In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
This role may involve some out of hours work.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
Duties include but not restricted to
" Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
" Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
" Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
" Provide cover for an effective and efficient reception and telephone enquiry service
" Act as single point of contact within unit for specialist area of work as required
" Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
" Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
" Carry out enforcement administration as required.
" Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
" Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
" Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
" Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
" Undertake specific Visor administration tasks in accordance with the procedures
" Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and, distributing notes/minutes and action points
" Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
" Provide cover within the unit and to other units within the LDU and Division as appropriate.
" Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies
" Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
" To work within the aims and values of NPS and NOMS
Typical qualifications and experience: five GCSEs at Grade C or above or equivalent (including English Language or equivalent), NVQ Business Administration Level 2, or suitable clerical experience. Administrative experience with a good knowledge of and experiencein using Microsoft Office. Excellent communication skills, both oral and written