IT Support

3 days ago


Swindon, United Kingdom SOM-3 RECRUITMENT LIMITED Full time

**Role - IT Support / System Administrator**:

- **Location - Swindon**:

- **Salary - £28-30k base plus 22 days holiday and pension**:

- **Start - ASAP**

**The purpose of the job is to**

Be responsible for maintaining and growing the core infrastructure.

Providing a 1st class service to the business and partners.

**Main Responsibilities**
- The installation, Configuration, operation, provisioning and maintenance of our development/staging infrastructure
- Support and administer our Office 365 Environment, and Active Directory
- Maintain Virtual Server (Hyper-v) environment
- Working with our Developers to test and deploy updates
- Responding and maintaining Helpdesk. Dealing with all levels of support.
- Designing and running proactive monitoring for all production systems to prevent problems before they occur.
- Maintaining regular backups or production systems and servers
- Writing, periodically testing, and restoring data and services to ensure effective procedures.
- Daily System Checks
- Helping the business to work towards ISO 27001, GDPR and maintain these standards
- Ensuring systems are regularly patched, access audited and personal information is stored appropriately
- Contributing ideas and suggestions to improve ways of working, both in your role and in the wider business
- Being part of the on-call rota providing continued support for our colleagues and partners around the world to offer 24x7 support to maintain the smooth running of our platform and our core infrastructure
- Creating and maintaining IT Documentation for IT procedures, Technical Guides and user guides
- Change control
- New starter and leaver administration
- Systems auditing and maintenance
- Supporting Customers integrations and order flows
- Assisting with Ad-Hoc projects for the business

**Competences required (education, training, skills, experience.)**
- IT related Degree or relevant work experience/qualifications - 2 plus years
- Knowledge of Windows servers and network equipment
- Good working knowledge and experience with Azure
- Experience administering Office 365
- Analysis and problem solving skills
- Desire to learn new skills and systems
- Strong communication skills and effectively explain technical issues
- MS SQL administration
- IIS Web administration
- High Customer/End User service
- Good communication both written and verbal
- Ability to manage own workload and multitask.


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