Business Support Officer Po3

3 weeks ago

Haringey, United Kingdom Omega Social Care Employment Full time

**Business support officer (3-Months Contract )**
- Hours Per Week : 36.00
- Start Time : 09:00
- End Time : 17:00
- PAYE RATE : £20.45 PH

**Enhanced DBS & 5 years employment references Required**

This includes accepting telephone calls from residents regarding care and support and any needs arising. Also includes using information systems to upload and record referrals, outcomes, and case notes and to follow team processes to ensure consistent and smooth management of reablement referrals and activities arising from them.

1. To provide professional business support that facilitates the delivery of frontline services and the council priorities.

2. To ensure the delivery of an effective and efficient service within timescales and in line with corporate and service policies and operating guidelines

3. To work in partnership with services to ensure that any issues are identified and quickly addressed.

4. To champion continuous improvement to ensure that services are efficient as possible.

5. To be responsible for delivering, to a high standard, the full menu of business support service activities as defined by the Councils operating model to ensure effective operation of the service and meet statutory requirements. This includes, but not limited to;
**o Document Management**

Including assembling electronic and hard copy papers for meetings including photocopying, pagination and presentation

**o Administration**

Including collection, input and keying of data into databased and systems including transfer from paper documents.

**Booking travel and interpreters**

Updating and validating system data to ensure accuracy of information
- Supporting Council IT, Finance and HR processes

Including the raising of purchase orders and dealing with supplier enquiries

**o Supporting meetings**

Including booking rooms and required resources including equipment, facilitators, trainers and speakers.

Providing minute taking support for key statutory and operational meetings
- Data entry to council systems
- Complaints and FOIs

6. Proactively develop skills, knowledge and abilities in delivering generic and service specific support functions to increase the flexibility and ability of the service to be deployed across the Council

7. Be aware of policies, procedures and statutory legislation that impacts the role and services it supports. Regularly update that knowledge in order to give correct service information and advice and allow job rotation as required

8. Organise and prioritise own workload, renegotiating targets/deadlines as conflicting demands necessitate.

9. Carry out all accountabilities to agreed SLA and in compliance with the Council’s Policies and Procedures.

10. Liaise effectively, professionally and co-operatively with Business Support staff and service users, always presenting an efficient image of Business Support.

**Job Types**: Full-time, Temporary contract

**Salary**: £20.45 per hour

Schedule:

- Monday to Friday

Work Location: One location

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