Band 2 Receptionist/admin Assistant

LEARNING DISABILITIES SERVICE - NORTH HUB, JAFFRAY RESOURCE CENTRE

The Learning Disabilities Service provides a range of services for people in the West Midlands to assist them in managing their learning disabilities. All our services are provided by teams of clinical professionals and support staff who aim to provide integrated services in ways that best meet the needs of patients and their carers. You must enjoy working within a multi-disciplinary team and have the ability to relate to our service users, carers, parents and members of the public.

This is an exciting opportunity for an individual who relishes a challenge and is keen to demonstrate their skills and abilities in using their own initiative, working in a fast paced environment. A calm but proactive approach with the ability to multi-task is desirable.

The post holder will assist in the provision of a comprehensive receptionist/administrative service on a day to day basis, to accurately input confidential data using a variety of Trust IT systems and the Electronic Patient Record (Rio), and contributing to the efficient and effective running of all administrative and office systems.

**For further information please contact**:
Surjit Kaur, Office Manager, Jaffray Centre

**Telephone**: 0121 466 6709
- To assist in the provision of a meet and greet service, to monitor and maintain the reception area, ensuring a polite, efficient and professional introduction is given to all patients, staff and other visitors, maintaining a signing in/out book.
- To receive and deal with incoming calls and take the appropriate action, communicating accurate messages.
- To ensure that the reception area remain clean and tidy and always present a good image of the LD service.
- To support the uploading and inputting of data to databases/spread sheets and electronic patient record. This will include the Essential Care Indicator (ECI) data, updating Referral to Treatment (RTT) spread sheet and other clinical documentation as requested.
- To update the patient administration system for the purpose of extracting, amending, and in-putting data as directed in above.
- To accurately access the patient administration system and all patients related information as required whilst assessing any risks to patient confidentiality and maintaining confidentiality.
- To support the provision of general administration duties i.e. copy typing and appointment letters.
- Assist in requests for faxing, filing, scanning.
- Assist with internal and external post and sending out clinical documents e.g. appointment letters or other clinical letters.

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
- To assist in the provision of a meet and greet service, to monitor and maintain the reception area, ensuring a polite, efficient and professional introduction is given to all patients, staff and other visitors, maintaining a signing in/out book.
- To receive and deal with incoming calls and take the appropriate action, communicating accurate messages.
- To ensure that the reception area remain clean and tidy and always present a good image of the LD service.
- To support the uploading and inputting of data to databases/spread sheets and electronic patient record. This will include the Essential Care Indicator (ECI) data, updating Referral to Treatment (RTT) spread sheet and other clinical documentation as requested.
- To update the patient administration system for the purpose of extracting, amending, and in-putting data as directed in above.
- To accurately access the patient administration system and all patients related information as required whilst assessing any risks to patient confidentiality and maintaining confidentiality.
- To support the provision of general administration duties i.e. copy typing and appointment letters.
- Assist in requests for faxing, filing, scanning.
- Assist with interna