Ward Clerk

Undertaking word processing/audio support for the provision of required reports, letters, summaries, etc.. Using Hybrid Mail, ensure correspondence to GPs is sent in a timely manner Using RIO (electronic system) to record and retrieve information on both service users and caseload Implement and maintain effective filing systems, ensuring that service user records are kept safe, confidential, up to date Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Use initiative in finding appropriate clinician for advice if required staff member is absent Implementing and maintaining effective communication systems with team, crisis teams, acute in-patient staff and community staff across the trust., GPs, other outside agencies and service users Distribute/disseminate post as applicable Undertake retrieval (via Windip) of electronic clinical files that have been archived Processing of Data Protection enquiries, liaising with both service users and clinicians to ensure that all necessary information is provided in an efficient and timely Undertake administrative duties photocopying, scanning Provide assistance to clinicians in troubleshooting compute Booking of interpreter services to attend Minute taking Provide support for any volunteers undertaking work in the unit, as directed by the Admin Manager Participate and support any audits being undertaken in the unit, working with corporate colleagues and the Directorate Business Office as Scanning incoming correspondence, referrals and reports.

To ensure all are correctly uploaded into electronic system using the correct naming convention Work flexible hours Providing cover for other team administrators during periods of leave, sickness or to alleviate workload of colleague as Messages left overnight on answer phone are distributed Incoming calls via telephone/personally delivered are prioritised and distributed Incoming post is sorted/distributed in a timely