Student Central Adviser

5 days ago


Headington, United Kingdom Oxford Brookes University Full time

£30,487 rising to £32,982**Full Time, Permanent - Professional Ser**
- Academic and Student Affairs are recruiting for a full time Student Central Adviser.- The Student Central Advice Team is part of the Student Support Services Department, contributing to the extensive support network for Brookes students.- The team plays a vital role in achieving the University’s vision of its student experience, as the main point of contact for existing students to access a range of central University services and support. The team of Student Central Advisers is the front-facing staff responsible for delivering this vision.- When not providing face-to-face support, you will be required to manage your time effectively to undertake a wide range of administrative tasks.-
**As a Student Central Adviser you will be**:

- Resolving queries by carrying out administrative tasks
- Making decisions on requests made by students
- Advising students on matters of regulation or procedure
- Liaising with colleagues across the University to share knowledge and make referrals.
- A grade C or above in GCSE English & Maths (or equivalent)
- An undergraduate degree **or** relevant work experience in a post within an information and advice/guidance setting
- Experience providing excellent customer service and/or information, advice and guidance services; through in-person interactions, in writing, via telephone, and via video-call systems such as Experience in administrative work and in team working
- Proven experience of working with colleagues and customers at all levels, and of dealing with highly sensitive and confidential information
- Demonstrable problem-solving skills
- Ability to work under pressure and to deadlines.
- Please note: There will be some evening/weekend working when required.-
- You will also enjoy the benefits of working at Oxford Brookes University with up to 38 days holiday, rising to 41 days holiday (this includes 13 Bank Holidays and Concessionary Days), a generous Local Government pension scheme (19.2% Employer contribution rate), cycle to work scheme and access to a variety of university facilities (Brookes Nursery, Gym and sports facilities). For more information about benefits please see the document 'All about Brookes' below.-
**Interviews to be held 08/03/24**

**CV and Personal Statement**:- As a Disability Confident Employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.- International applicants will need to demonstrate their eligibility to work in the UK.- **Closing Date**:

- 26-Feb-2024**Vacancy ID**:

- 161779**Faculty or Directorate**:

- Academic and Student Administration**Location**:

- Gipsy Lane Site, Headington Campus**For more information**:
**Posted on**:

- 06-Feb-2024



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