Digital Support Apprentice

3 weeks ago

Birmingham, United Kingdom ABP UK Full time

As an Apprentice Digital Support Technician at ABP UK, you will primarily assist internal users, helping them maximise the use of various digital systems and software to enhance organisational efficiency and operations. A significant part of your role will involve diagnosing and resolving any challenges these users face with their digital tools to ensure smooth operations.

Your apprenticeship will be a journey of learning and development, where you will acquire hands-on experience in IT support, focusing on the needs of internal users. You will be encouraged to stay abreast of the latest digital solutions and best practices, participating in continuous learning activities. As part of your role, you will also contribute to the development and improvement of digital support processes and documentation, enhancing the overall digital support framework at ABP.

This 18-month, Information Communication Technician apprenticeship provides a foundational platform for future career progression within the digital support and IT field. Post-apprenticeship, opportunities to advance to higher roles within the digital support team or specialise in areas such as Cyber Security, Data Management, Business Analysis, and AI present themselves. The role is not just a stepping stone but a launchpad for a rewarding career in the dynamic world of IT, supported by ongoing professional development and training.

Key Responsibilities
- Assist users with digital systems under supervision, learning effective customer service skills in IT.
- Assist the team in accessing and receiving services, offering coaching and support in digital system usage.
- Engage in continuous learning activities, including workshops and training sessions.
- Contribute to digital service improvement and knowledge base documentation.
- Support the adaptation and exploitation of technology changes to meet organisational objectives.
- Ensure efficient use of digital office technologies, productivity software, and digital communications tools.
- Provide support to external customers and clients through various digital channels.
- Assist internal users in maximising the use of digital technologies.
- Support external users in completing and submitting data remotely and help diagnose and resolve their digital tool access and usage problems.

**Personal Attributes**:

- Highly motivated with a commitment to personal growth and development.
- Adaptable and flexible, able to respond to changing requirements.
- Customer-focused, with an emphasis on providing effective support.
- Completion of GCSE, A-Level or T-Level studies, preferably with an IT or computer science focus.
- Basic knowledge or interest in digital technologies.
- Keen to learn and develop in the IT field.
- Strong communication skills and teamwork.
- Problem-solving approach and adaptability.
- Enthusiasm for technology and customer support.
- However, no formal experience is required as full training will be given.

**Future Career Path Progression**:
This apprenticeship provides a unique opportunity to shape your career in IT, with the potential for continuous growth and development. ABP is committed to investing in its people, fostering an environment where your passion for learning and dedication to excellence will be recognized and rewarded.

As an IT Apprentice, you're not just embarking on a learning journey; you're opening doors to various future career paths within Cyber Security, Data and AI. Potential progressions include advanced apprenticeship levels (e.g., Level 5, 6, 7), and exploring specialised areas.

Join us on this exciting journey and let your potential flourish with ABP

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