Collections Advisor

3 weeks ago

Altrincham, United Kingdom D&R Partners Recruitment Limited Full time

Collections Agent

Location: Manchester, Altrincham

Up to £25,000 + OTE + Amazing staff benefits

About the company:
Our client was founded in 2015 and is a rapidly expanding FinTech in the BNPL consumer credit space. Our client offers a flexible, convenient, and modern method of paying for goods and services online and in-store and is one of the only regulated BNPL providers.Innovation, creativity, and passion are core values, and we pride ourselves on building the best tech for the industry.

The role:
The role of Collections Agent is primarily to communicate with our customers in arrears through a range of contact channels. We strive to ensure that our customers receive a friendly and professional journey. In addition, we look for people with great workethics, the ability to be able to work to tight deadlines, use initiative and communicate effectively at all levels. We are a regulated lender and fast paced department, as such we have targets to be met, all geared to meet our customers' expectations whilstachieving the business goals.

The role will be varied, it includes but is not limited to the following.
- To be proactive in recovering customer arrears via telephone, and written communication
- Great time management, setting appropriate, sustainable repayment arrangements
- Quickly address failed arrangements in an appropriate and timely manner
- Address customer's change of circumstances in line with company policy and procedures surrounding potentially vulnerable customers
- To liaise with other departments to ensure the customer receives the correct outcomes to collections issues raised
- General administration duties
- Strong awareness of financial services regulators, rules, and guidelines, ensuring completion of mandatory training within set guidelines.
- To address and raise any risks identified though the course of the role and in line with company policy
- To assist in projects / mini-initiatives within the collections function as required
- Aspirational performance, be ambitious, look to achieve above and beyond -meeting KPI’s as standard
- Team culture - driving a unified approach to supporting each other and our customers
- Participate in quality assurance, engage, and contribute to the goal of being best in class

Requirements For The Role
- Collections experience ideally within a regulated environment
- Consumer finance would be an advantage
- Analytical skills by use of excel Skills And Qualifications
- You must be IT literate with experience of using Outlook, Excel.
- Strong written, numeracy and oral communication skills.
- Accuracy and attention to detail
- To be able to recognise and deal with customers sensitive circumstances and ensure the appropriate actions is taken
- Ability to prioritise, be organised and efficient
- Flexibility with the capability to adapt to change, new practices, and cope under pressure but with the ability to recognise when to seek assistance
- Able to integrate within a team and able to work on your own initiative
- Friendly and helpful approach

What’s in it for you?
- A supportive team and office environment
- Competitive salary with discretionary bonus upon achieving certain milestones
- 20 days paid holidays plus public holidays and unlimited unpaid leave should you need to take a little extra time throughout the year
- Flexible working hours
- Laptop provided
- Casual Dress code
- Fortnightly meditation sessions to ensure your wellbeing is being taken care of
- Monthly Social Mojo’s

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