Concierge - Operation Associate

2 months ago

Orpington, United Kingdom Ovitzia Limited Full time

**About Ovitzia**

Ovitzia is a short-term rental management and hospitality company that provides services to property owners. We are currently operating in the United Kingdom and Italy.

At Ovitzia, we provide property owners with the tools to turn their properties into profitable income sources by simplifying the entire rental process. We expertly manage all aspects of property rentals, including advertising on various platforms, handling guest interactions, maintenance, cleaning, key exchanges, and strategically setting rental prices. Our dedicated team oversees every detail of the rental experience, freeing owners from the burdens of property management whilst delivering a 5-star experience to our guests.

**The role**

As a Concierge / Operation Associate, you will play a pivotal role in ensuring a seamless experience for our guests.

If you possess a keen attention to detail, are highly organised, customer service oriented, and wish to be part of a dedicated team of similar professionals, this position could be the perfect fit.

**Key Responsibilities**

As an Operation Associate, you will:

- Deliver outstanding customer service to guests, addressing inquiries, concerns, and special requests promptly and professionally;
- Schedule and coordinate cleaning services and linen deliveries, ensuring a smooth check-in and check-out process for guests;
- Supervise cleaning quality and maintenance interventions throughout our live monitoring system and in-person inspections;
- Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings;
- Overseeing deliveries and signing for packages when required;
- Building a network of local contacts to ensure high-quality recommendations;
- Dealing with lost property and locating missing items;
- Promote additional services and amenities to guests to enhance their experience and maximise revenue;
- Identify opportunities to upsell rooms, packages, or add-on services to guests during the reservation process;
- Be in charge of Inventory Audits (QA);
- Maintaining a keen eye for detail to guarantee the highest standards of service,
- Visit the properties to conduct inspections, quality checks and/or greet guests, maintaining a keen eye for detail to guarantee the highest standards of service,
- Collaborate harmoniously with internal teams by raising areas for improvement to maximise our hosts’ success,
- Take on additional administrative duties, such as filing, data entry, and correspondence, displaying flexibility and a can-do attitude toward diverse tasks.

When required, you must be comfortable travelling to London.

**Who We’re Looking For**
- You are dedicated to providing excellent client service and support and have excellent communication and technical skills;
- You’re a collaborative team player who rolls up your sleeves, responds quickly and decisively, and is able to productively work independently and as part of a team to achieve company objectives;
- You are flexible and willing to adapt your work schedule around the business needs;
- You’re excited about solving problems and are always looking for better ways of doing things.

**Requirements**:

- Fluent in English; other languages would be an advantage;
- Ideally located in Orpington or nearby;
- Detail-oriented, with a solid commitment to delivering high-quality service;
- Able to adapt to changing priorities and work effectively in a fast-paced environment.
- A can-do attitude and willingness to “get the job done”;
- Willing to work varied shifts, including evenings, weekends, and bank holidays, although most of the time shifts will be from 10 am to 6 pm;
- Previous experience in hotel reception, holiday homes, or the travel and tourism industry.

**Nice to have**
- Experience with Asana, Slack and GSuite;
**What Ovitzia will offer**
- Work with multicultural team members;
- Exposure to the fast-paced world of prop-tech start-ups with excellent growth opportunities;
- A dynamic work environment with flat hierarchies and space for your own ideas;
- 6-months probation period;

**About Ovitzia**

Ovitzia is dedicated to being an employer of equal opportunity and is steadfast in our commitment to fostering a culture of mutual respect and inclusiveness. We take pride in cherishing the distinct skills and perspectives from various backgrounds and viewpoints.

Pay: £20,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Flexitime

**Experience**:

- Hotel: 2 years (preferred)

Work Location: In person

Expected start date: 01/05/2024

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