Customer Service Advisor
4 weeks ago
**_Hybrid role: 3 days from home and 2 days in the Canary Wharf office. Potential to become fully Remote with attendance in the office as and when required, as well as permanent._**
Your main role will be to enhance the customer experience and provide them with the training and information needed to use our products or services. You will also execute projects for new and existing customers involving internal and external stakeholders.
**Project Support / Customer Service Advisor**’s Core Duties**
- Managing a customer base throughout the academic year
- Onboarding new customers
- Updating the CRM system with customer activities
- Sending all welcome and set up documentation to customers
- Move client data between internal platforms
- Shared rostering and transitions when applicable
- Create ideas for implementation changes and coordinate with other teams
- Ability to pivot around complex customer implementations
- Respond to all customers as quickly as possible
- Train customers on best practices
**Project Support / Customer Service Advisor’s Skills and Experience Required**
- Ability to deliver product walk-throughs with clarity and professionalism
- Create and maintain project documentation using CRM
- Maintain extensive knowledge across all products and services
- Ensure adherence with GDPR and company Data Protection standards
- Exhibit diplomacy and great service to internal and external customers
- Take ownership of any customer complaints and take necessary steps
- Promote teamwork and foster a happy work environment
**_Are you enthusiastic about the Project Support / _**Customer Service Advisor’s **_job? Send us your CV in a Word format today._
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