Medical Receptionist

**OVERALL PURPOSE**: The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements. To facilitate communication between patients and the Health Care Team. To meet targets set by performance appraisal at annual review. Compliance with practice health and safety requirements.

Responsibilities Main Duties To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming. To answer telephones promptly ensuring that all in-coming lines are always covered. To comply with the practice protocol for the printing of prescription requests and queries. To comply with the practice procedure for the registration of new, temporary private patients and those seen as emergency or immediately necessary.

To comply with practice protocol for the collection of results from the hospital daily and advise patients of any action/advice requested by the GP. To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital. To comply with the protocols in place at the practice for the scanning and workflow of correspondence. To comply with the protocol for deducting patients who have moved out of the practice catchment area.

Any changes will be made following consultation with the individual, Reception Manager and Practice Manager