Business-to-business Technical Support
5 months ago
**Job Title**:
Workbench / Service Engineer
**Department**:
Technical
**Reports To**:
Operations Manager
**Role Requirements**
The Workbench Technician will work as part of a team that offers PC / Server Builds, fault diagnosis & repairs. The role includes written & verbal communication with both internal & external clients.
**Key Responsibilities**
Ø PC / Server Build, fault diagnosis & repair.
Ø Provide excellent service to end users and set expectations based on agreed processes.
Ø To manage all service requests to agreed resolution times.
Ø To ‘own’ end user issues through to resolution and recognize when to escalate.
Ø Keep Highlanders’ service software updated with developments at all times.
**Person Specification**
Ø Excellent customer service.
Ø Excellent communication skills (verbal & written).
Ø Flexible attitude.
Ø Use initiative and be pro-active.
Ø Take ownership / responsibility for own work.
Ø Professional behavior.
Ø Problem solver.
**Skills Requirement**
Ø Have Knowledge of:
Microsoft Desktop Operating Systems (Windows 10)
Microsoft Office 2019; and Office 365.
Ø Windows Server Operating Systems.
Ø Knowledge of network technology.
Ø Ability to carry out PC software & Hardware diagnostics and repairs.
Ø Server hardware build and software knowledge an advantage.
**Salary**: £25,000.00-£30,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: LB001
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