Business-to-business Technical Support

5 months ago


Sheffield, United Kingdom Southwell-Kelly Recruitment Services Full time

**Job Title**:
Workbench / Service Engineer

**Department**:
Technical

**Reports To**:
Operations Manager

**Role Requirements**

The Workbench Technician will work as part of a team that offers PC / Server Builds, fault diagnosis & repairs. The role includes written & verbal communication with both internal & external clients.

**Key Responsibilities**

Ø PC / Server Build, fault diagnosis & repair.

Ø Provide excellent service to end users and set expectations based on agreed processes.

Ø To manage all service requests to agreed resolution times.

Ø To ‘own’ end user issues through to resolution and recognize when to escalate.

Ø Keep Highlanders’ service software updated with developments at all times.

**Person Specification**

Ø Excellent customer service.

Ø Excellent communication skills (verbal & written).

Ø Flexible attitude.

Ø Use initiative and be pro-active.

Ø Take ownership / responsibility for own work.

Ø Professional behavior.

Ø Problem solver.

**Skills Requirement**

Ø Have Knowledge of:
Microsoft Desktop Operating Systems (Windows 10)

Microsoft Office 2019; and Office 365.

Ø Windows Server Operating Systems.

Ø Knowledge of network technology.

Ø Ability to carry out PC software & Hardware diagnostics and repairs.

Ø Server hardware build and software knowledge an advantage.

**Salary**: £25,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Sheffield: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: LB001



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