Dio - Facilities Officer

**Details**:
**Reference number**:

- 249772**Salary**:

- £26,350- + Civil Service Pension with an average employer contribution of 27% and additional benefits.**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- MOD - Defence Infrastructure Organisation - COO - Regional Delivery (Central Region)**Type of role**:

- Operational Delivery
- Property
- Risk Management**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- RAF Valley, Anglesey, LL65 3NYAbout the job

**Job summary**:
Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe

**Job description**:
Could you be one of our new Facilities Officers (FO)? This is an opportunity for a hardworking and enthusiastic individual in a key customer facing role within the Central Region which requires an ability to deal with sensitive matters and handle the expectations of customers.

The job is high profile, exciting, varied and provides an opportunity to improve relationship leadership skills whilst working collaboratively with DIO colleagues, Industry Partners, our customers, and other Stakeholders
The FO will work collaboratively with the Industry Partners and the end users, delivering successful outcomes as part of a wider team enabling DIO to ensure satisfactory outcomes. You will lead your team to deliver but will be expected to actively participate in delivery capability within your delegated powers; this is an exciting role with wide ranging requirements and plenty to engage your interest

This role plays a significant part in the delivery of services to our customers on a day-to-day and strategic basis focusing on optimising the use of and management of all property, buildings, and workplaces.
This role will oversee, deliver, or support all aspects of day-to-day hard & soft FM services, including contract and supplier management, in addition to the planning and delivery of an extensive maintenance/minor works programme acting as the key customer interface across their area/building working in a partnership of delivery through our supplier partner network.

The FO in this role is accountable for ensuring that their team adhere to and conform with all agreed DIO TLB processes and operating procedures. This role is involved in supporting the provision of service across the sub-area team and in working with the Supplier and other agencies to deliver five key tasks:

- Providing assurance of service delivery and statutory compliance of the estate
- Providing key stakeholder engagement and feedback on Supplier’s delivery
- Performance management to ensure that the Supplier is providing the correct level of service against agreed indicators
- Issue resolution to ensure that site-based delivery issues are resolved to maintain operational outputs, agreed Statements of Need (SoNs)
- In-year programme delivery.

Facilities Management impacts on the vast majority of individuals in our organisation across the UK and overseas, it adds value through a highly skilled workforce creating efficiencies in service delivery and implementation. Effective Facilities Management, combining resources and activities, is vital to the success of any organisation. As part of developing the capability and productivity of our workforce, DIO offers a range of available FM apprenticeships through Levels 2, 3 and 4 that provide an opportunity to combine practical experience and training to gain accredited professional qualifications and wider skills to pave the way to a prosperous future career, all during your working week

Our structured apprenticeship programmes guide you through your learning with study schedules and course guides which you can adapt to suit your needs, pace and lifestyle. Undertaking an apprenticeship in DIO means you’ll be fully supported by tutors, work closely with professionals, have access to up-to-date learning and opportunities to network with fellow apprentices throughout your journey.

DIO is where everyone feels valued and supported, enabling our people to flourish, bring greater creativity and innovation to achieve higher organisational performance.

**About DIO**

View our YouTube video to see more about our work

**Person specification**:
As the Facilities Officer you will:

- Support your team; working with them to assure compliance relating to policy, instructions, and guidance. Working to improve compliance, operational efficiency, and the policy framework. Recording and