Supervisor of Cctv/control Room
6 months ago
**Join us as a Supervisor of CCTV/Control room (Operational) at Thirteen Group**:
**Role Overview**:
**Thirteen Group** is on the lookout for **a **Supervisor of CCTV/Control room (Operational)** to** **join our Building Support Services team at our head office in Middlesbrough.
You will provide support and supervision to the operational front-line control room and out of hours emergency call handling teams in delivering a high performing, customer orientated service to both internal and external customers. Leading your team of 17 colleagues, you will also contribute to the successful delivery of operational day-to-day functions in relation to the relevant performance measures and key performance indicators.
Working hours are predominantly core business hours (Monday - Friday), but due to the nature of the service will occasionally be required to be flexible with hours (occasionally start later/finish later) and you will be required to work 1 Saturday per month 2pm-10pm (and have a day off during the week), to oversee a system downtime which impacts the out of hour emergency call handling service.
**Thirteen Benefits**:
- Salary - £37,728 per annum
- Pension up to 10% employer contributions.
- Tusker Salary Sacrifice Electric Vehicle Lease Scheme.
- T’dar our Discount and Reward platform giving you huge savings on everyday brands.
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays. Buy/Sell Annual Leave
**Key Responsibilities**:
- Experience in the use and management of CCTV/security systems
- Awareness of supervising a dispersed team working on a 24/7 rota basis
- Awareness of service regulatory and legislative requirements
- Flexible and adaptable in meeting the demands of the service with previous supervisory experience
- Knowledge of customer call handling Ability to communicate effectively
**About You**:
- Possess or be willing to work towards and achieve SIA Licences or equivalent within an agreed timescale
- Ability to people manage a remote and 24/7 shift working team. You'll ma
- Great communication and leadership skills
**Why Thirteen Group?**:
We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.
**Interested?**:
For more details, please refer to the attached documents.
If you’d like to talk more about the role please contact Thomas Cook (FM Services Manager CCTV/Control Room) 07900405199 for an informal discussion.
NO RECRUITMENT AGENCIES, please.
**Are You Ready for a Rewarding Challenge?**:
Join us at Thirteen Group and be a part of our vision to improve lives every day. **APPLY NOW** and start your journey towards making a meaningful impact in our community
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