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Head of Insight

4 months ago

London, United Kingdom REWARD Full time

The Head of Insight will be delivering insight to that encourages banks to fully utilise Rewards platform and services.

Key Responsibilities
- Build and lead a team of 3-6 Insight Analysts to enable you to deliver against responsibilities below
- Understand each bank’s short and long term goals for their programme with Reward
- Present regular information (e.g. in monthly client business reviews) to build each bank’s understanding of customer behaviour in their programme
- Develop relationships externally to communicate Reward’s position as credible experts in using banking data to drive profitable customer behaviour
- Work with internal stakeholders in Reward’s Client Partnerships Team and Marketing Team to maintain a roadmap of Insight work on a rolling 6-12 month basis
- Support your Insight analysts with week-to-week prioritisation of insight tasks, by reference to the roadmap and through close, frequent engagement with internal stakeholders
- Maintain a strong understanding of Reward’s product roadmap so that insight recommendations to clients are aligned to new capabilities as they become available
- Work with internal stakeholders to shape recommendations and proposals, frequently taking a client-facing role in delivering these
- Work with internal delivery teams (e.g. Product, Marketing, Technology) to support the implementation of new programmes, features and customer journeys
- Promote efficiency through harmonisation of Insight assets across different banking clients

Skills Knowledge and Expertise
- Substantial experience of driving the analytics agenda for complex CRM programmes, ideally in the Financial Services sector, including defining segments, KPIs, metrics and testing priorities that are aligned with business strategy
- Technical credibility to lead a team of expert Insight Analysts, grounded in a substantial history of hands-on analysis work, with experience of a range of database programming languages, statistics tools, data visualisation tools, CRM, marketing automation and cloud data platforms
- Substantial experience of generating well-argued commercial recommendations supported with evidence from internally generated data and external economic context
- Expert in presenting a data-driven story to senior clients in a structured, visual and engaging way that inspires interest and builds confidence in your recommendations

**Benefits**:

- 25 days annual leave increasing by one day a year to 30 days (plus public holidays)
- Pension with Hargreaves Lansdown - 4% matched contribution
- Company holiday between Christmas & New Year (extra 3 days)
- Private healthcare with Vitality for yourself and any nominated dependents.
- Early finish on the last Friday of the month (3pm)
- Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent).
- Cashback/discount shopping site (Perks at Work)
- Flexible working options - we are operating a hybrid working model from our London office (to be agreed with your manager)
- Variety of social events throughout the year such as Christmas party, company away day, movie nights, beer and pizza nights to name but a few

About Reward
Helping design, build and operate the best customer engagement programmes in the world, around the world. We power the best customer engagement programmes in the world We occupy a unique space between retailers and banks helping them to get closer to customers driving incremental sales and lasting loyalty.