Customer Support Agent
3 weeks ago
Our client is seeking a Customer Service person to join their support team dealing with queries on machinery.
The role:
- Answer technical questions and troubleshooting on fitness equipment for customers.
- Ensure Customer Satisfaction by owning, managing, and working through cases received through a dedicated CRM system
- Ensure optimum customer satisfaction by working towards continual improvement of service quality metrics including, but not limited to, First Time Resolutions, Time to Service, timely case management and closure and telephone response time.
- Coordinate parts shipments, verify warranty status, and create Field Service work orders
- Generate revenue by up-selling parts and service agreements.
- Assists in input to knowledge base (problem/solution) system
- Handle escalated and upset customer requests with a calm, attentive sense of urgency
Job Requirements
- Excellent customer skills
- Excellent ability to multitask
- Excellent ability to manage fluctuating workflow
- Good level technical isolation troubleshooting ability
- Proficient logical reasoning ability
Education and Experience Requirements
- Proficient with MS Office (Word, Excel, PowerPoint, and Outlook), Oracle and Sales Force experience preferrable
- Experience in a Customer service or support environment
Pay to £26k, Immediate start
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Rachael Hasseler
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