Software Service and Support Advisor
3 weeks ago
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Please let us know if we can support you with reasonable accommodationsthroughout the application process by contacting our team viaRequestaccomodation@eu.averydennison.com.
This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfillment for customers in the EMEA region of our Identification Solutions division.
Liaising with planning/purchasing to ensure customer orders are prioritized and progressed appropriately and service levels are met.
Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers.
Running and monitoring back order reports for designated customer base (daily or weekly depending on the area).
Proactively supporting Sales with specific campaigns, this may include contacting existing customer base with special promotions.
Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries.
Building close relationships with all internal and external contacts to constantly improve information flow and the order process.
Working with other members of the Sales, Marketing and Operations teams, to identify issues, propose solutions and take part in projects to contribute to operational and sales efficiency.
Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.
At least 2 year’s customer service/administration experience, preferably within a business to business environment.
Essential to have good working IT skills - Experience of using an in-house database and MS Office packages is essential.
Excellent time management and planning skills
Benefits including pension scheme, private medical cover, Employee Assistance Programme and life assurance
We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. You are interested in knowing more about our Diversity & Inclusion approach? com/en/home/about-us/diversity-and-inclusion.com/company/avery-dennison/life/emea)
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