Casual Food and Beverage Assistant

6 months ago

Plymouth, United Kingdom Copthorne Hotel Plymouth Full time

Do you enjoy talking to people and thrive off working in a fast-paced environment..? Are you quick on your feet (literally and metaphorically) and have a polite and friendly attitude..? If yes, we'd like to meet you

We are looking for dynamic individuals to work as one of our Casual F&B Assistants that puts great customer service at the heart of everything that they do. Our guests stay 7 days a week so we do need someone who is available to work a variety of shifts to suit the needs of the business.

**As a Casual Food & Beverage Assistant, your main duties will be**:

- Forming part of our busy restaurant & bar team, greeting all guests, supporting the supervision of all stock levels, taking orders as required, supporting Meetings & Events as required
- Being able to confidently communicate all our food and beverage offerings available to customers, anticipating guest needs as far as possible
- Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
- Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly.
- Previous experience in a food and beverage service position
- Attentive, professional customer service skills delivered with a smile
- The ability to work well under pressure and as part of a big team
- Knowledge of processing payments (experience of Micros would be advantageous)

**About the Hotel**

The Copthorne Hotel Plymouth, is located in the heart of the bustling city centre and provides glorious views over Britain’s “Ocean City”. The hotel offers 135 guest rooms, ranging from Standard, Club and Deluxe. Club room guests can benefit from luxury toiletries, a daily newspaper, bathrobe and slippers, and a mini bar stocked with complimentary soft drinks. The club package also includes additional privileges, including early check-in and late check-out, and a Club Guest Rewards voucher for 2 complimentary drinks and bar snacks during your stay.

50 Degrees North Brasserie & Bar offers an informal atmosphere and a menu that focuses on sourcing the very best in local produce. Both are open daily and offer light snacks, afternoon tea and cold beverages.

**About the Group**

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

**For you**

We offer a benefits package including:

- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation & Food & Beverage
- Friends and Family, (discounted) Accommodation Rate
- Length of Service related holiday scheme
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
- Subsidised car parking (if available)

.... as well as real opportunities to develop and gain promotion within the industry.

**_We are an equal opportunities employer._**

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

**Job Types**: Part-time, Permanent

Pay: £11.44 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Day range:

- Holidays
- Monday to Friday
- Weekend availability

Shift:

- 8 hour shift
- Day shift
- Night shift

**Experience**:

- food or beverage service: 1 year (preferred)

Work Location: In person

Reference ID: CFBA0624INDPLY

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