Team Leader

1 week ago

Chelmsford, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

**Team Leader - Meter Field Services**:

- Salary up to £42,676 dependant on experience- Location Hanningfield, Chelmsford/Hybrid**About the role**

**Team Leader - Meter Field Services**

**Full Time**

**Up to 12 Months Fixed Term/Secondment**

**Salary - up to £42,676 dependant on experience**

**Location - Hanningfield, Chelmsford/Hybrid**

**About the role**

We have an exciting opportunity to join our Meter Field Services department as a Team Leader. In this role, you will lead an office-based team that supports the workloads of a busy operational team of Meter Technicians, Surveyors and Meter Readers while delivering field-based services across a range of activities in a way that benefits customers, colleagues, and the wider business.

You’ll be leading your team in their activities across both Smart & Traditional Metering, ensuring that our primary goal is to always deliver an unrivalled customer service, engaging and inspiring your team to guarantee our objectives are met.

You will be committed to achieving excellent performance through consistent coaching, effective management and leadership of your team and making a positive contribution to the overall success of the Meter Field Services department.

We’re looking for you to actively build and drive a performance optimisation culture, through ensuring your team deliver outstanding service with a key focus on right first-time resolution. We’re looking for you to be an authentic leader and to inspire a high-performing team that actively exceeds goals, through creating a positive and open working environment where we welcome and celebrate difference, promoting equality and diversity, to allow people to feel valued, and trusted.

You’ll be highly visible within the team adopting methods and practises that will drive a sense of purpose and manage skills, behaviour and cultural performance leading to high quality outcomes in our operational deliverables. We’re looking for you to identify opportunities for continuous improvement across end-to-end processes to increase operational effectiveness, wellbeing, and customer satisfaction.

To resolve challenges and complex problems by utilising a larger range of knowledge and talents, we need you to establish solid and productive connections with internal stakeholders across the directorates that are based on mutual respect and confidence.

**_

A full driving licence is required for this role as our site at Hanningfield is not served by regular public transport.

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked

**About you**

To be successful in this role, we’re looking for you to have proven experience in delivering world class customer service in an operational environment, along with being confident to step-up and be a strong and visible leader. You’ll have experience of leadership and management across teams and disciplines, role modelling engaging leadership behaviours.

You’ll have proven experience of reviewing performance and insights data objectively, with the proven ability to drill into the data to continuously review our offer and approach and drive process improvements throughout key customer journeys. You’ll have experience of creating a clear line of sight from day-to-day activities to overall aims of the team, in particular driving excellence in service, ensuring we achieve outstanding outcomes.

We’re looking for you to have strong communication skills, along with the proven ability to build and cultivate strong and long-lasting relationships with key stakeholders and actively manage customer expectations.

**About us**

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

**Our values**

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
Results Driven
- We take responsibility for achieving excelle

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