Head of Technical

7 months ago

Welwyn Garden City, United Kingdom Tesco Full time

About the role
**Job Summary: Head of Technical**:
I lead the strategic delivery of safe, legal, responsibly sourced, quality products in an agile Marketplace team while always focusing on delivering for our customers, living our values and leading a hard-working team

**About Marketplace**:
Marketplace is a brand-new online venture for Tesco, designed to give our customers the opportunity to use our website to shop for a wide range of third-party products in addition to the groceries they already know and love. Our initial focus will be on pet food, health and beauty products and alcohol, and as with other online marketplaces, sellers will fulfil orders directly. Join us on this exciting new journey, and you’ll be a key member of a hardworking, collaborative team that’s delivering on our promise to serve our customers, communities and the planet a little better every day.

You will be responsible for
- Leading my team to ensure sellers provide safe, legal & responsibly sourced product listings that meet relevant Tesco policy requirements and customer expectations
- Establishing and evolving processes that allow for the delivery of the above at scale, at pace and in line with the Marketplace strategy - across Food, Non Food Grocery & Home
- Constantly risk assessing ways of working with multiple lenses - resource, legality, safety, reputation, commercial - and adapting approach where required. Leading the team through transparency and purpose
- Leading a team of experts, mentoring and enabling them to achieve the Technical KPIs and be the guardians of Tesco brand integrity
- Leading the review of quality feedback across sellers, identifying and resolving risks to the brand
- Incident management (e.g. potential EPWs and recalls) and enforcement challenges in my category when raised
- Driving innovation and improvements in quality by collating and inputting ideas in to the Marketplace team, including Online benchmarking and horizon scanning
- Point of escalation for risks identified through the seller onboarding critical path
- Owning the Technical plan to support the Marketplace online strategy & ensuring alignment with group quality plan

You will need
**To communicate and influence key people and teams that you will work with in and outside of Tesco**:

- Quality Measurement
- Quality Standards
- Regulatory Affairs
- Category teams
- Responsible Sourcing
- IS
- Hubs
- Design
- NPD
- Marketing
- Customer Service
- Suppliers
- Industry Bodies

**People, budgets and other resources I am accountable for in my job**:

- A cross category team of WL1s (Associate level) and WL2s (Manager & Senior Manager Level) Colleagues
- Budget for operational and team cost

**Operational skills relevant for this job**:

- Seller Management
- Project/Programme Management
- Change Management
- Customer Management
- Data Analysis
- People management

**Experience relevant for this job**:

- Leading a strong, hard working team
- Relevant product area knowledge/experience of delivering safe, legal, quality and responsibly sourced products to the customer
- Knowledge of legislation and technical standards Online and in store
- Understanding of end to end incident management process & Tesco processes

Does this sound like a role that would be of interest to you? If so, we would love to hear from you

About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

What’s in it for you
We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

- Annual bonus scheme of up to 45% of base salary
- Car allowance of £7,320 per annum
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Buy holiday salary sacrifice scheme (for salaried roles)
- Private medical insurance
- Retirement savings plan - save between 6% -

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