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Deputy Head Housekeeper

4 months ago

Bournemouth, United Kingdom Omni Facilities Management Limited Full time

**Job Ref**:OMN2687

**Branch**:Hilton Bournemouth

**Location**:Hilton Bournemouth, Bournemouth

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:37.5

**Posted date**:19/02/2023

**Closing date**:21/03/2023

**Immediate start following a successful interview**

**We're hiring a Deputy Head Housekeeper to join our amazing team here at Omni Facilities Management**

Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.

**Benefits from working with the company**:

- Two weekly payments
- Up to 28 days paid holiday per year
- Permanent contract of employment
- Career progression on to our Management Programs Flexible Learning Courses
- Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets
- Opportunity to work with great teams for an industry leader
- Refer a friend scheme and earn £150 for each of them

**Shift Pattern**:
Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)

**MAIN DUTIES**

**_ People_**
- Assist the Executive Head Housekeeper in ensuring the housekeeping department operates within the brand guidelines, utilising SOP manuals
- Support with engaging, training, leading, and inspiring the housekeeping team
- Ensure a consistently high level of customer care is always delivered
- Ensure the hotel achieves the set target for all housekeeping related audits
- Ensure all guests requests and preferences are logged and acted upon to drive guest satisfaction
- Maintain high staff satisfaction and manage turnover effectively
- Ensure daily and monthly departmental meetings take place to ensure high quality communication is in place across the hotel
- Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business
- Conduct regular team member appraisals
- Support with the management of the absence processes and always ensure that absence is covered without interruption to the business and while ensuring the smooth operation of the department
- Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
- Evaluate performance of all team members under your direction
- Ensure all staff are trained to the required standard, any issues resolved, and re-training completed, and all training recorded, and records maintained
- Ensure all staff are fully conversant with Health Safety policies and procedures, attend relevant training and that attendance on Health Safety related training courses is recorded correctly
- Ensure all staff are trained and adhere to lost property policy
- Liaise with HR regarding any relevant issues concerning staff welfare or issues relating to serious misconduct

**_Quality_**
- Develop, maintain, and review housekeeping policies and best practice systems and procedures and standards
- Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business
- Conduct quality inspections and identify and manage areas where improvements can be made using the Omni Facilities Management quality app
- Take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required
- To ensure all keys are signed out and in and regular key audits are completed
- Assist with the management of lost property
- To ensure all maintenance defects are reported and rectified
- Promote a culture where all wastage is kept to a minimum
- To ensure all guest laundry, dry cleaning is processed in accordance with the hotel’s procedures, charges are raised, and documentation is completed as necessary
- To be aware of contract work within the hotel, e.g., window cleaning, ensuring it is completed within the time frame
- To complete audits with your Area Manager and or Hotel General Manager, where appropriate and action issues
- All cleaning materials and guest supplies are stored correctly
- To check from 75 to 95 rooms on daily basis
- To check all vacant ready rooms on daily basis
- Public areas and Linen Room quality checks and management

**_Profit_**
- Ensure that accurate records are maintained and that hours of work are properly recorded and submitted to the company for the timely payment of team member wages
- Take initial responsibility for managing and resolving all and any payroll or other Team Member queries
- To ensure all stores are ordered in line with company budgets
- To ensure all bed linen and towels soiled and clean sent and received are controlled and records kept on daily basis
- Linen managemen