Eit Operations

**Ready for a Challenge**

**About this role**

We are looking for a well-rounded IT professional to be a key member of our Enterprise IT Operations team. This will be a great opportunity for someone with a desire to build on their leadership, mentoring, hardware and software troubleshooting skills.

**These are some of the key ingredients to the role**:

- Work within a global team with a mixed level of experience
- Get to work in a creative environment
- Gain in-depth knowledge of our tool set
- Work closely with a variety of technology teams allowing for collaboration
- Encourage the development of processes and new solutions

**As a Senior Technician**:

- Support the EIT Ops Technology Manager with managing team resourcing
- Management of the daily support incidents and requests, ensuring the team are within service targets
- Champion new and existing support technology
- Coach and mentor the Enterprise IT Operations Support technicians
- Deputy to the EIT Ops Technology Manager
- Coordinates the daily activities of a small team

**As a Specialist**:

- Supporting the end users within the office ensuring suitable processes and support is in place
- Support with the availability, security and scalability of our IT services platform
- Support in delivering our services roadmap
- Support in planning for the future
- Involvement in decisions and problem solving whilst utilising policies and procedures in place
- Ensuring the highest level of service is delivered, high performance and quality is maintained and our end user support experience is valued

**What will you bring to the table?**
- End user support experience at an exceptional standard
- Experience leading on tasks, projects or people which has been proven in development activities or in practice
- An understanding of end user toolset solutions and processes

Exceptional technical skills in the following:

- Operating systems: Windows desktop (Windows 10 and 11), macOS and Chrome OS
- Applications: Google Apps, Atlassian products (Jira, Confluence), Slack
- User/Device management tools: Active Directory, Google Workspace (Users, Groups, Google Meet kit & Chrome devices), Okta, Intune, JAMF, Zoom
- Proactive interest in technological development, keeping up with the latest industry developments, product releases and suggesting/facilitating improvements
- Ability to identify process improvements and implement changes where necessary
- Experience providing Audio/Visual support (desirable)

**It would be great to see**:

- Excellent written and spoken English
- Excellent communication and organisational skills
- Experience communicating with senior business stakeholders
- Passionate about technology and customer service
- Competent in work processes/activities developed through a combination of job related training and on the job experience

**At JET, this is on the menu**:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

**Inclusion, Diversity & Belonging**

**What else is cooking?**

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.