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Service Administrator

4 months ago

Cardiff, United Kingdom Pickerings Lifts Full time

Pickerings Lifts is one the UK’s leading and largest independent lift companies, providing maintenance, modernisation and new products for Lifts, Escalators, Loading Systems and Mobility businesses. Through our exceptional and motivated people, we work as one team to deliver outstanding customer service, exceptional engineering and first-class workmanship.

With 160 years of experience, Pickerings Lifts is able to offer the ideal combination of expertise, skills, support and cutting-edge technology to design, install, maintain and repair your lift, escalator, loading bay and mobility equipment.

We are committed to attracting, retaining and progressing talent within Pickerings Lifts, with diverse and resilient workforce that reflects the customers we serve.

Due to growth of the Pickerings Lifts we are opening a **NEW **office in Cardiff for Our Lift Maintenance & Repair team which require an experience **Service Administrator** to help with the administration and planning of Service Inspection contracts and to provide support to the regional office in the delivery of exceptional customer service.

**We offer the below benefits;**
- 25 days holiday plus bank holidays
- Contribution towards eye test and glasses
- Online company discount benefits site including cinema tickets and gym membership discount
- Employee Assistance Programme
- Free Annual Flu Jab
- Quarterly staff rewards
- Training and Development Investment
- Recruitment Bonus Scheme

**Working hours**
- Monday - Thursday 08.30 am - 5.00 pm
- Friday's 08.30 am - 4.30 pm
- 1 hour lunch

**Responsible for**:
The administration and planning of Service Inspection contracts and to provide support to the

regional operations team in the delivery of exceptional customer service.

**Main Duties**:

- Provide a professional and courteous telephone service to internal and external customers.
- Schedule PPM inspection visits by Engineers, working closely with the Operations and Regional Managers.
- Co-ordination and planning of service engineer’s planned and reactive works.
- To provide all customer paperwork in a timely manner.
- Usage of customer portals to ensure that the in-house CRM system data is accurate and matching.
- Process and verify all engineers’ paperwork.
- Check accuracy of timesheets.
- Report to the Regional manager on planning/progress of Engineers’ service routes.
- Provide administration assistance to all business units and the Regional Manager as required.
- Assist the Regional Manager as required.

**Person specification**:

- NVQ Level 2 or above in Business Administration or Customer Service.
- Able to demonstrate commercial acumen.
- Excellent IT Skills (Microsoft Excel and Word).
- Meticulous attention to detail.
- Professional telephone manner.
- Excellent communication skills both written and verbal.
- Effective time management skills.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Gym membership
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Quarterly bonus

Application question(s):

- What salary expectations

**Experience**:

- Customer service: 1 year (preferred)
- Administration: 1 year (preferred)

Work Location: One location

Reference ID: Cardiff