Process Improvement Lead

3 months ago

Weybridge, United Kingdom ISS Facility Services Full time

**Process Improvement Lead**

**Location: Surrey**

**Hours of work: 37.5**

**Contract Type: Permanent**

As the Process Improvement Lead, you will collaborate closely with Local P&C teams within ISS UK & Ireland and Global Process Owners to meticulously detail and document P&C (HR) processes.

Your role will be pivotal in providing consulting support to process owners, guiding them in implementing robust process methodologies that articulate the purpose, outcomes, and target customers for each process.

Additionally, you will assist in determining appropriate metrics for measuring process effectiveness and outcomes, ensuring continuous improvement and alignment with organisational goals.

One of your primary responsibilities will be to align new technology investments, such as SAP SuccessFactors and Jira, with streamlined processes.

By leveraging these technologies effectively, you will enhance organisational efficiency and effectiveness, ultimately driving greater value and impact across the business.

Your expertise in process improvement methods, coupled with your ability to collaborate effectively with stakeholders at all levels, will be essential in driving meaningful change and transformation within our P&C functions.

If you are passionate about optimising processes, leveraging technology to drive efficiency, and driving organisational excellence, we encourage you to join us as the Process Improvement Lead at ISS.

**Key Responsibilities**
- Collaborating with cross-functional teams to assess and document existing processes and identify opportunities for standardisation, simplification, or automation
- Working closely with IT teams to design and deploy automated solutions
- Streamlining complex workflows, reducing process inefficiencies, and ensuring alignment with business objectives
- Designing and implementing a governance framework for Process Ownership across the P&C organisation
- Creating and maintaining a continuous improvement roadmap for new processes and process changes
- Establishing a continuous improvement culture and methodology in P&C for ongoing process improvement
- Establishing criteria for determining when a process should be changed
- Ensuring there is appropriate documentation and controls for process changes, including approvals and up-/down-stream impact analysis

**Professional and Personal Competencies/Qualifications**
- Proven experience in leading process improvement and process automation projects - ideally in HR environments
- Ability to navigate organisational change and influence stakeholders at senior levels of the organisation (P&C SLT)
- Excellent communication skills to articulate the benefits of process improvements
- Strong analytical skills, capable of analysing complex processes, identifying bottlenecks, and proposing solutions
- Comfortable working with data and metrics
- Works effectively with cross-functional teams and diverse stakeholders
- Builds strong relationships to drive collaboration

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 129970

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