Mobile Device and Contracts Administrator

5 months ago

Plymouth, United Kingdom Delt Shared Services Full time

**Job Purpose**

The Mobile Device and Contract Administrator is a key role within our enterprise environment, focused on overseeing the seamless management of mobile phones and related contracts for Delt and our customers.

This position requires a detail-oriented individual with good organisation, effective communication, technical awareness, and supplier relations.

The Mobile Device and Contract Administrator will be responsible for the optimisation of mobile resources, cost-effectiveness, data accuracy, and customer service reporting.

**Key Competencies and Output**

**Mobile Device Coordination**:
Coordinate the procurement and distribution of mobile devices for Delt and its customers.

**Contracts Oversight**:
Assist in the negotiation and management of device, SIM and data contracts with suppliers and mobile service providers.

Keep track of contract expiration dates and assist with renewals and renegotiations.

**Cost and Spend Tracking**:
Monitor and report on mobile expenses, identifying areas for potential cost savings.

Implement cost-control measures and adjustments to devices and mobile plans based on usage patterns.

**Policy Support**:
Assist in educating employees and customers on mobile policies and procedures.

**Supplier Relations**:
Build and maintain positive relationships with mobile device suppliers and SIM service providers.

Address basic issues and coordinate with suppliers for resolution.

**Reporting**:
Generating regular reports on mobile usage, expenses and performance metrics for management and customer review.

Provide data analysis efforts to identify trends and potential improvements to service.

Ensure supplier, management toolsets and CMDB data remain continually aligned.

The accountabilities listed here are not an exhaustive list. The post holder will be required to work in any area of the business and deliver ad-hoc duties as and when directed.

**Qualifications and Skills**:

- Previous experience in administrative roles or basic knowledge of mobile technologies.
- Strong organisational and communication skills.
- Ability to work autonomously and collaboratively in a team environment.
- Basic understanding of contract management and supplier relations.
- Intermediate Microsoft Office, Strong communication and numeracy.
- GCSE or above in Math and English.
- Full Clean UK Driving License.

**Personal Attributes**:

- Detail-oriented and organised.
- Customer-focus oriented.
- Able to consider the stakeholder experience and inform improvements to processes.
- Proactive and solution focused.
- Ability to handle multiple tasks simultaneously with a positive attitude.

The Mobile Device and Contract Administrator is a pivotal support role focused on facilitating the smooth management of mobile devices, SIMs, and data contracts.

This position requires a proactive and organised individual who can optimise resources and support a positive mobile experience for customers.

**Benefits**:

- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application question(s):

- Do you have experience in the management of mobile device contracts?
- Do you have experience in managing SIM and data contracts?

Work Location: In person

Reference ID: Mobile

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