Resident Liaison Officer

2 weeks ago


Woking, United Kingdom Workshop recruitment Full time

**Woking**

**£30,000**

**Permanent**

**KEY RESPONSIBILITIES**
- To be the point of contact when the client or tenant requires job updates.
- Own all complaints and ensure that these are dealt with in a prompt and effective manner
- For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.
- Work with the Contract Manager to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.
- Visit tenants when required.

**SKILLS REQUIRED**
- Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively and have good typing skills.
- Have a reasonable proficiency in MS Office and able to use IT systems for job management understanding how they function and interact with other systems.
- Have good typing skills and not rely on written notes which are then saved up for inputting later.
- Understand what it is to be part of a team and ensure that learning is shared within the team.
- Be comfortable in dealing with the workforce, tenants and building users, whilst be able to remain professional even when issues are contentious.

**KNOWLEDGE / EXPERIENCE REQUIRED**
- Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group.
- Good geographical understanding of the Woking area including main highways, the best routes, and travel times between different locations.
- Experience of working in a Repairs and Maintenance call centre or any other call centre environment (Desirable).
- Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group.

**Working hours**

40 per week

8.30 - 5pm Monday to Friday



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